Management-Chapter 7

Question 1

Goal

Answer 1

A desired future state that the organization wants to realize.

Question 2

Planning

Answer 2

The act of determining goals and defining the means for achieving them.

Question 3

Plan

Answer 3

A blueprint specifying the resources allocations, schedules, and other actions necessary for attaining goals.

Question 4

Mission

Answer 4

Planning starts with the organization’s purpose or reason for existence.

Question 5

Mission Statement

Answer 5

A broadly stated definition of the organization’s basic business scope and operations that distinguishes it from similar types of organizations.

Question 6

Strategic Goals

Answer 6

Broad statments of where the organization wants to be in the future and pertain to the organization as a whole rather than to specific divisions or departments.

Question 7

Strategic Plans

Answer 7

The action steps by which an organization intends to attain strategic goals.

Question 8

Tactical Goals

Answer 8

The outcomes that major divisions and departments must achieve for the organization to reach its overall goals.

Question 9

Tactical Plans

Answer 9

Designed to help execute major strategic plans and to accomplish a specific part of the company’s strategy.

Question 10

Operational Goals

Answer 10

Specific, measurable results that are expect from departments, work groups and individuals.

Question 11

Operational Plans

Answer 11

Specify the action steps toward achieving operational goals and support tactical activities.

Question 12

Strategy Map

Answer 12

A visual representation of the key drivers of an organization’s success, showing the cause-and-effect relationship among goals and plans.

Question 13

Management by Objective (MBO)

Answer 13

A method whereby managers and employees define goals for every department, project and person and use them to monitor subsequent performance.

Question 14

Single-use Plans

Answer 14

Plans that are developed to achieve a set of goals that are unlikely to be repeated in the future.

Question 15

Standing Plans

Answer 15

Ongoing plans that are used to provide guidance for tasks that occur repeatedly in the organization.

Question 16

Contingency Planning

Answer 16

Identifies important factors in the environment and defines a range of alternative responses to be taken in the case of emergencies, setbacks or unexpected conditions.

Question 17

Scenario Building

Answer 17

Managers look at trends and discontinuities and imagine possible alternatives futures to build a framework within which unexpected future events can be managed.

Question 18

Decentralized Planning

Answer 18

Top executives or planning experts work with managers in major divisions or departments to develop their own goals and plans.

Question 19

Stretch Goals

Answer 19

Reasonable yet highly ambitious and compelling goals that energize people and inspire excellence.

Question 20

Intelligence Team

Answer 20

A cross-functional group of people who work together to gain a deep understanding of a specific competitive issue and offer insight and recommendations for planning.