Management- Chapter 17 Flashcards

1
Q

Channel

A

The term channel refers to the carrier of a communication, such as a phone call, blog or text.

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2
Q

Strategic Conversation

A

Refers to dialogue across boundaries and hierarchal levels about the team or organization’s vision, critical strategic themes, and the values that help achieve important goals.

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3
Q

Communication

A

The process by which information is engaged and understood by two or more people.

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4
Q

Message

A

The tangible formulation of an dea to be sent to a receiver.

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5
Q

Encodes and Decodes

A

The sender encodes the idea by selecting symbols with which to compose a message and selecting a communication channel; the receiver decodes the symbols to interpret the meaning of the message.

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6
Q

Feedback

A

Occurs when the receiver responds to the sender’s communication with a return message.

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7
Q

Channel Richness

A

Refers to the amount of information that can be transmitted during a communication episode.

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8
Q

IM

A

Electronic communication that allows users to see who is connected to a network and share info instantly.

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9
Q

Communication Apprehension

A

An individual’s level of fear or anxiety associated with interpersonal communications.

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10
Q

Nonverbal Communication

A

Communication that is transmitted through actions and behaviors rather than through words.

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11
Q

Listening

A

The skill of receiving messages to accurately grasp facts and feelings to interpret the genuine meaning.

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12
Q

Formal Communication Channel

A

A communication channel that flows within the chain of command

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13
Q

Downward Communication

A

Refers to messages sent from top management down to subordinates

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14
Q

Upward Communication

A

Includes message that flow from the lower to the higher levels in the organization’s hierarchy.

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15
Q

Horizontal Communication

A

The lateral or diagonal exchange of messages among peers or coworkers and includes team communication.

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16
Q

Centralized Network

A

A team communication structure in which team members communicate through a sigle individual to solve problems or make decisions.

17
Q

Decentralized Network

A

A team communication structure in which team members freely communicate with one another and arrive at decisions together.

18
Q

Personal Communication Channels

A

Exist outside formally authorized channels and include personal networks, the grapevine and written communication.

19
Q

Personal Networking

A

Refers to the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries

20
Q

Grapevine

A

Carries workplace gossip, a dominant force in organization communication when formal channels are closed.