Management-Chapter 10

Question 1

Organizing

Answer 1

The development of organizational resources to achieve strategic goals

Question 2

Organization Structure

Answer 2

The framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated

Question 3

Organization Chart

Answer 3

The visual representation of an organization’s structure.

Question 4

Work Specialization

Answer 4

Sometimes called division of labor, is the degree to which organizational tasks are subdivided into individual jobs

Question 5

Chain of Command

Answer 5

An unbroken line of authority that links all individuals in the organization and specifies who reports to whom.

Question 6

Authority

Answer 6

the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve outcomes desired by the organization.

Question 7

Responsibility

Answer 7

The flip side of the authority coin; it refers to the duty to perform the task or activity one has been assigned.

Question 8

Accountability

Answer 8

people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command.

Question 9

Delegation

Answer 9

When managers transfer authority and responsibility to positions below them in the hierarchy

Question 10

Line Authority

Answer 10

Refers to the formal power to direct and control immediate subordinates

Question 11

Staff Authority

Answer 11

Refers to the right to achieve, counsel and recommend the manager’s area of expertise.

Question 12

Span of Management

Answer 12

Sometimes called span of control, refers to the number of employees reporting to a supervisor.

Question 13

Tall Structure

Answer 13

Characterized by an overall broad span of management and relatively few hierarchal levels.

Question 14

Decentralization

Answer 14

Means that decision authority is pushed down lower organization levels.

Question 15

Centralization

Answer 15

That decision authority is located near top organization levels.

Question 16

Departmentalization

Answer 16

The basis for grouping individual positions into departments and departments into the total organization.

Question 17

Functional Structure

Answer 17

Groups employees into departments based on similar skills, tasks, and use of resources.

Question 18

Divisional Structure

Answer 18

Groups employees and departments based on similar organizational outputs (products or services), such that each division has a mix of functional skills and task.

Question 19

Matrix Approach

Answer 19

uses both functional and divisional chains of command simultaneously in same part of the organization.

Question 20

Two-Boss Employees

Answer 20

In a matrix structure, some employees report to two supervisors simultaneously.

Question 21

Matrix Boss

Answer 21

A functional or product supervisor responsible for one side of the matrix.

Question 22

Top Leader

Answer 22

In a matrix structure the top leader is the overseer of both the product and the functional chains of command and is responsible for the entire matrix.

Question 23

Cross-Functional Team

Answer 23

A group of employees from various functional departments that meet as a team to resolve mutual problems.

Question 24

Permanent Team

Answer 24

A group of employees from all functional areas permanently assigned to focus on a specific task or activity.

Question 25

Team-Based Structure

Answer 25

One in which the entire organization is made up of horizontal teams that coordinate.

Question 26

Virtual Network Structure

Answer 26

The organization subtracts most of its major functions to separate companies and coordinates their activities from a small headquarters organization.

Question 27

Modular Approach

Answer 27

One in which a manufacturing company uses outside suppliers to provide large chunks of a product such as an automobile, which are then assembled into a final product by a few employees.

Question 28

Coordination

Answer 28

Refers to the quality of collaboration across departments and divisions

Question 29

Task Force

Answer 29

A temporary team or committee formed to solve a specific short-termed problem involving several departments.

Question 30

Project Manager

Answer 30

A person responsible for coordination the activities of several departments for the completion of a specific project.

Question 31

Reengineering

Answer 31

The radical redesign of business processes to achieve dramatic improvements in cost, quality, service and speed.

Question 32

Small-batch Production

Answer 32

A type of manufacturing technology that involves the production of goods in batches of one or a few products designed to customer specification.

Question 33

Mass Production

Answer 33

Characterized by long production runs to manufacture a large volume of products with the same specifications.

Question 34

Continuous Process Production

Answer 34

Involves mechanization of the entire work flow and nonstop production, such as in chemical plants or petroleum refineries

Question 35

Technical Complexity

Answer 35

Refers to the degree to which complex machinery is involved in the production process to the exclusion of people.

Question 36

Service Technology

Answer 36

Characterized by intangible outputs and direct contact between employees and customers.

Question 37

Digital Technology

Answer 37

Characterized by use to the Internet and other digital processes to conduct or support business operations.