management Flashcards
When it comes to the rule of people before paper the people can be prioritized in terms of who should be given first response. Apart from situations involving threats to safety, the order of consideration is?
•People who are upset, whether outsiders or insiders
•Routine contacts with insiders
•Superiors
•Outsiders: from another agency or unit, civilians
The priority of who should be given first response is:
1) Superiors
2) people who are upset, weather outside is or insiders
3) outsiders: from another agency or unit, civilians
4) routine contacts with insiders
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It is generally agreed and public agencies that the highest priorities should go in which order?
•Protection of property
•People before paper (take care of people first)
•Outsiders before insiders (service to the public)
•Safety of people (protection of life and limb)
The priority in the correct order is:
•Safety of people (protection of life and limb)
•Protection of property
•People before paper (take care of people first)
•Outsiders before insiders (service to the public)
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The hierarchy of needs, this hierarchy of needs consists of:
- Biological needs, survival needs, salary
- Security needs (pension)
- Social needs (good coworkers)
- Ego or self-esteem needs (status responsibility)
- Self-fulfillment needs (self-direction)
Described by Abraham Maslow
Strategies for logjams. The importance of a matter does not necessarily dictate the time sequence for attending to it
A. Defer B. Delegate C. Do D. Delay Def, del, do, delay
Things that a company officer should delegate are?
Getting data for reports
Certain training of firefighters
Making a schedule for inspection
Giving a fire house tour
Things a company officer should not delegate are?
Handling complaints from the public
Checking on work being done
Checking into signing reports
Determining assignments
Things in office or should not do are?
Drive the apparatus
Take the nozzle at a fire
Maintenance of equipment
How swatch