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Flashcards in MAN: 16 Deck (55)
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1

Herzberg's two-factor theory

Satisfaction is not the opposite of dissatisfaction.

2

In a familiar children's book, a little locomotive was asked to pull a heavy train up a steep mountain. The "little engine," as he was called, kept telling himself "I think I can. I think I can." The little engine was ________.

high in self-efficacy

3

In the context of the reinforcement theory, reinforcers are ________.

those consequences that immediately follow a behavior and increase the probability that the behavior will be repeated

4

"We can't pay much but our clients could not manage without people like you in their lives." This statement indicates that the position has ________.

high task significance

5

Bonnie's boss has offered her baseball game tickets if she meets her sales goals this month. Bonnie looked at him in disbelief and did not put forth the effort to meet the goals. According to expectancy theory, from this we can conclude that ________.

the reward had low valence for Bonnie

6

Goal-setting theory says that:

difficult goals, when accepted, result in higher performance than do easy goals

7

"In jobs today, employees rely more and more on those around them for information, advice, and assistance." Which of the following approaches to job design best reflects this statement?

the relational perspective of work design

8

John knows his more experienced workers don't need him to "babysit" them; he trusts them to know what to do, how to do it, and to get it done on time. In this respect, John is a ________ manager.

Theory Y

9

Bob is a social butterfly. He often leaves his workstation to chat with coworkers. He volunteers for every problem-solving team and enjoys planning the annual summer employee picnic. Bob has ________.

a high need for affiliation

10

job enlargement and job enrichment

Expanding the scope of knowledge used in a job leads to more job satisfaction, enhanced customer service, and fewer errors.

11

The hierarchy of needs theory of motivation was proposed by ________, a psychologist who proposed that within every person is a hierarchy of five needs.

Abraham Maslow

12

In Maslows hierarchy of needs theory, ________ needs form the lowest or foundational step in the hierarchy.

physiological

13

According to Maslows hierarchy of needs theory, when an employer provides his employees health insurance, he is taking care of their ________ needs.

safety

14

In the context of Maslows hierarchy of needs theory, when a company has a space where employees can meet during breaks and catch up with each other, the company is taking care of the employees ________ needs.

social

15

In the context of Maslows hierarchy of needs theory, when a company names an Employee of the Month and Employee of the Quarter, the company is addressing employees ________ needs.

esteem

16

According to Maslows hierarchy of needs theory, a person's needs for self-respect, autonomy, achievement, status, recognition, and attention constitute his ________ needs.

esteem

17

According to Maslows hierarchy of needs theory, a persons needs for growth, achieving ones potential, and self-fulfillment, and the drive to become what one is capable of becoming constitute his or her ________ needs.

self-actualization

18

Which of the following needs is the highest in Maslows hierarchy of needs theory?

self-actualization needs

19

Which of the following needs is a lower-order need in Maslows hierarchy of needs theory?

safety

20

Theory X and Theory Y—two assumptions about human nature—were proposed by ________.

Douglas McGregor

21

Theory X assumes that employees ________.

need to be closely controlled to work effectively.

-managers see workers as... having little ambition, dislike work, and avoiding responsibility. (micromanagement)

22

Theory Y assumes that employees ________.

enjoy work

-managers see workers as... self-directed, enjoying work, accepting responsibility (autonomy)

23

two-factor theory proposes that ________.

extrinsic factors are associated with job dissatisfaction

-has influence how we currently design jobs

24

two-factor theory, which of the following is a hygiene factor?

working conditions

25

two-factor theory, which of the following is a motivator?

responsibility

26

People with a high need for achievement ________.

prefer moderately challenging goals

27

You are acting as manager and mentor to Melanie, an employee who has been identified as a high achiever. Going by McClelland's three-needs theory, which of the following measures would best help you motivate Marsha to do her best?

giving her a job that holds her personally responsible for finding solutions to problems

28

Goal-setting theory says that ________.

difficult goals, when accepted, result in higher performance than do easy goals

29

The goal-setting theory states that ________.

employee participation in goal-setting is not always necessary for ensuring performance

30

Goal-setting theory assumes that an individual is committed to the goal. Commitment is most likely when ________.

the individual has an internal locus of control