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Flashcards in MAN: 13-14 Deck (56)
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31

________ conflict relates to the content and goals of the work.

Task

32

Which of the following types of conflict is based on how the work gets done?

process conflict

33

Which of the following types of conflict is most likely to be dysfunctional?

relationship conflict

34

A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this?

It stimulates discussion of ideas that help groups be more innovative.

35

________ interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.

Work groups

36

A work group ________.

has no need or opportunity to engage in collective work that requires joint effort

37

Identify the key difference between work teams and work groups.

Leadership is shared in work teams whereas it rests on a particular individual in work groups.

38

A work team ________.

has shared leadership roles

39

Research on conformity suggests that ________.

conformity is a culture-bound behavior

40

Which of the following is true about social loafing?

It is common in cultures that are dominated by self-interest.

41

Good communication occurs only when the recipient ________.

understands the speakers meaning

42

For communication to be successful, meaning must be imparted and ________.

understood by the receiver

43

In which of the following cases has communication occurred?

Ana tells her manager that she needs a new computer, but he says that the company cant afford it.

44

________ consists of all the patterns, networks, and systems of communication within an organization.

Organizational communication

45

George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.

organizational communication

46

Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.

noise

47

Which of the following is an example of noise?

thinking about the party you attended last night while sitting in a lecture

48

Which of the following is true for the communication process?

Encoding takes place before the message reaches the medium.

49

The final link in the communication process is ________.

feedback

50

________ is the deliberate manipulation of information to make it appear more favorable to the receiver.

Filtering

51

When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?

filtering

-The more vertical levels in an organization, the more opportunities there are for filtering.

52

A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.

information overload

53

Jargon is ________

specialized terminology that members of a group use to communicate among themselves

54

Which of the following is a way for managers to overcome the barriers to communication?

feedback

55

Which of the following helps an individual to understand the actual content of a message?

empathy

56

adjourning

wrapping up, some thrilled and upbeat, others sad over loss of friendship