Flashcards in MAN: 13-14 Deck (56)
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31
________ conflict relates to the content and goals of the work.
Task
32
Which of the following types of conflict is based on how the work gets done?
process conflict
33
Which of the following types of conflict is most likely to be dysfunctional?
relationship conflict
34
A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this?
It stimulates discussion of ideas that help groups be more innovative.
35
________ interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.
Work groups
36
A work group ________.
has no need or opportunity to engage in collective work that requires joint effort
37
Identify the key difference between work teams and work groups.
Leadership is shared in work teams whereas it rests on a particular individual in work groups.
38
A work team ________.
has shared leadership roles
39
Research on conformity suggests that ________.
conformity is a culture-bound behavior
40
Which of the following is true about social loafing?
It is common in cultures that are dominated by self-interest.
41
Good communication occurs only when the recipient ________.
understands the speakers meaning
42
For communication to be successful, meaning must be imparted and ________.
understood by the receiver
43
In which of the following cases has communication occurred?
Ana tells her manager that she needs a new computer, but he says that the company cant afford it.
44
________ consists of all the patterns, networks, and systems of communication within an organization.
Organizational communication
45
George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.
organizational communication
46
Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
noise
47
Which of the following is an example of noise?
thinking about the party you attended last night while sitting in a lecture
48
Which of the following is true for the communication process?
Encoding takes place before the message reaches the medium.
49
The final link in the communication process is ________.
feedback
50
________ is the deliberate manipulation of information to make it appear more favorable to the receiver.
Filtering
51
When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?
filtering
-The more vertical levels in an organization, the more opportunities there are for filtering.
52
A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.
information overload
53
Jargon is ________
specialized terminology that members of a group use to communicate among themselves
54
Which of the following is a way for managers to overcome the barriers to communication?
feedback
55
Which of the following helps an individual to understand the actual content of a message?
empathy
56
