Flashcards in MAN: 13-14 Deck (56)
________ conflict relates to the content and goals of the work.
Which of the following types of conflict is based on how the work gets done?
Which of the following types of conflict is most likely to be dysfunctional?
A low-to-moderate level of task conflict consistently has a positive effect on group performance. What is the reason for this?
It stimulates discussion of ideas that help groups be more innovative.
________ interact primarily to share information and to make decisions to help each member do his or her job more efficiently and effectively.
A work group ________.
has no need or opportunity to engage in collective work that requires joint effort
Identify the key difference between work teams and work groups.
Leadership is shared in work teams whereas it rests on a particular individual in work groups.
A work team ________.
has shared leadership roles
Research on conformity suggests that ________.
conformity is a culture-bound behavior
Which of the following is true about social loafing?
It is common in cultures that are dominated by self-interest.
Good communication occurs only when the recipient ________.
understands the speakers meaning
For communication to be successful, meaning must be imparted and ________.
understood by the receiver
In which of the following cases has communication occurred?
Ana tells her manager that she needs a new computer, but he says that the company cant afford it.
________ consists of all the patterns, networks, and systems of communication within an organization.
George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage, and makes sure it reaches each team member. He is involved in ________.
Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
Which of the following is an example of noise?
thinking about the party you attended last night while sitting in a lecture
Which of the following is true for the communication process?
Encoding takes place before the message reaches the medium.
The final link in the communication process is ________.
________ is the deliberate manipulation of information to make it appear more favorable to the receiver.
When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?
-The more vertical levels in an organization, the more opportunities there are for filtering.
A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.
Jargon is ________
specialized terminology that members of a group use to communicate among themselves
Which of the following is a way for managers to overcome the barriers to communication?
Which of the following helps an individual to understand the actual content of a message?