Flashcards in Level 1 - Team working Deck (13)
What makes a good team member?
Key skills for effective team-work include:
• Listening to other people’s ideas
• Discussing with team members and encouraging them to interact
• Respecting others and their ideas
• Sharing information to create a positive team environment
• Participation and ensuring all team members get involved
• Good communication skills
• Identify strengths and weaknesses
What are the benefits of team working?
Improved customer focus.
Speed up the development of solutions.
Increase employee motivation.
Utilise different skillsets.
What are the characteristics of an effective team?
• common sense of purpose;
• clear understanding of the team's objectives;
• resources to achieve those objectives;
• mutual respect among team members, both as individuals and for the contribution each makes to the team's performance;
• a valuing of members' strengths and respecting their weaknesses;
• mutual trust;
• willingness to share knowledge and expertise;
• willingness to speak openly;
• range of skills among team members to deal effectively with all its tasks;
• range of personal styles for the various roles needed to carry out the team's tasks.
How would you run an effective meeting?
• Agenda discipline
o Start and end time of meeting.
o Times against each item.
o Brief attendees to prepare specific information if required – manage participation up or down
o Put easier items at the start and end and the most important items in the middle to take advantage of when attendees would be most alert and engaged.
If a member of your team was over enthusiastic in a meeting how would you deal with it?
• If they were over elaborating on a topic I would thank them for their contribution clarifying the key information required stating that we must stick to the agenda of the meeting and the time available.
• Direct questions to their colleague.
• If in relation to a particular topic state that it should be discussed in more depth after the meeting with only the required parties.
If a member of your team was difficult or disruptive in a meeting how would you deal with it?
• I would analyse the situation to be clear about the issue and the effect the person has on other team members.
• I would take them aside and inform them that their behaviour is not appropriate and try to ascertain the reason why:
o Personal issue.
o Problem with another team member.
o Agitated about a project issue or decision.
• If there was no reason or the answer was not to my satisfaction I would request that they make an effort to improve their conduct in the future.
• If their behaviour did not improve I would:
o If member of Equals then speak to senior management about replacing this person.
o If member of project team then speak to senior management and client about replacing them.
Why are team building exercises important?
They build relationships and trust in a non-working environment, a key element of high performing teams.
E.g. Sporting event (go-karting, football, softball), meals, pubs.
If you were brought into a project after the previous PM had left how would you deal with the situation?
I would meet with the client and project team to discuss what went wrong in order to analyse the situation and put in place a recovery plan with buy in from the project team.
I would detail the current status of the project and the methods and actions to get I back on track.
What are the difficulties of achieving high performing teams in the construction industry?
Projects last several years making personnel change inevitable.
Different engagements required at each stage.
Lack of trust between client and contractor.
To overcome this I:
Understand people’s motives by profiling using the Belbin technique.
Setting of short term goals.
Holding regular team building events even if it is just drinks in a pub after a meeting.
N1. How would you go about recruitment for your team?
• Firstly, I would identify the skill gaps, and the level of competency and skill required to fill the gaps.
• I would then look internally, to see if there was an appropriate individual within the team already.
• If not, I would advertise the position.
N2. is the Latham Report – Constructing the Team 1994?
• A report commissioned by the UK Government, to looking into the apparent failings of the construction industry as a whole.
N3. What were the Findings of the Latham Report?
• The report described the industry as ineffective, adversarial, fragmented and incapable of delivering for it’s clients.