Level 1 - Team working Flashcards Preview

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Flashcards in Level 1 - Team working Deck (13)
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1

What makes a good team member?

Key skills for effective team-work include:
• Listening to other people’s ideas
• Discussing with team members and encouraging them to interact
• Respecting others and their ideas
• Sharing information to create a positive team environment
• Participation and ensuring all team members get involved
• Good communication skills
• Identify strengths and weaknesses
• Reflection

2

What are the benefits of team working?

 Improved productivity
 Improved quality
 Improved customer focus.
 Speed up the development of solutions.
 Increase employee motivation.
 Utilise different skillsets.

3

What are the characteristics of an effective team?

• common sense of purpose;
• clear understanding of the team's objectives;
• resources to achieve those objectives;
• mutual respect among team members, both as individuals and for the contribution each makes to the team's performance;
• a valuing of members' strengths and respecting their weaknesses;
• mutual trust;
• willingness to share knowledge and expertise;
• willingness to speak openly;
• range of skills among team members to deal effectively with all its tasks;
• range of personal styles for the various roles needed to carry out the team's tasks.

4

How would you run an effective meeting?

• Agenda discipline
o Start and end time of meeting.
o Times against each item.
o Brief attendees to prepare specific information if required – manage participation up or down
o Put easier items at the start and end and the most important items in the middle to take advantage of when attendees would be most alert and engaged.

5

If a member of your team was over enthusiastic in a meeting how would you deal with it?

• If they were over elaborating on a topic I would thank them for their contribution clarifying the key information required stating that we must stick to the agenda of the meeting and the time available.

• Direct questions to their colleague.

• If in relation to a particular topic state that it should be discussed in more depth after the meeting with only the required parties.

6

If a member of your team was difficult or disruptive in a meeting how would you deal with it?

• I would analyse the situation to be clear about the issue and the effect the person has on other team members.

• I would take them aside and inform them that their behaviour is not appropriate and try to ascertain the reason why:
o Personal issue.
o Problem with another team member.
o Agitated about a project issue or decision.

• If there was no reason or the answer was not to my satisfaction I would request that they make an effort to improve their conduct in the future.

• If their behaviour did not improve I would:
o If member of Equals then speak to senior management about replacing this person.
o If member of project team then speak to senior management and client about replacing them.

7

Why are team building exercises important?

They build relationships and trust in a non-working environment, a key element of high performing teams.
E.g. Sporting event (go-karting, football, softball), meals, pubs.

8

If you were brought into a project after the previous PM had left how would you deal with the situation?

I would meet with the client and project team to discuss what went wrong in order to analyse the situation and put in place a recovery plan with buy in from the project team.
I would detail the current status of the project and the methods and actions to get I back on track.

9

What are the difficulties of achieving high performing teams in the construction industry?

 Projects last several years making personnel change inevitable.
 Different engagements required at each stage.
 Lack of trust between client and contractor.

To overcome this I:

 Understand people’s motives by profiling using the Belbin technique.
 Setting of short term goals.
 Holding regular team building events even if it is just drinks in a pub after a meeting.

10

N1. How would you go about recruitment for your team?

• Firstly, I would identify the skill gaps, and the level of competency and skill required to fill the gaps.
• I would then look internally, to see if there was an appropriate individual within the team already.
• If not, I would advertise the position.

11

N2. is the Latham Report – Constructing the Team 1994?

• A report commissioned by the UK Government, to looking into the apparent failings of the construction industry as a whole.

12

N3. What were the Findings of the Latham Report?

• The report described the industry as ineffective, adversarial, fragmented and incapable of delivering for it’s clients.

13

N4. What were the Latham Report Recommendations?

• That the Government should become a best practice client.
• That the NEC suite of contracts be adopted to improve a less adversarial approach.
• Encouraged Partnering between companies and organisations.
• Risk should be allocated to the party best able to handle it.