Lesson 4.1: Essentials for the Dental Assistant Flashcards Preview

NDAP NAVDEN 101 Unit 4: Team STEPPS > Lesson 4.1: Essentials for the Dental Assistant > Flashcards

Flashcards in Lesson 4.1: Essentials for the Dental Assistant Deck (31)
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1
Q

A strategy to communicate important/critical information

A

Call-out

2
Q

Closed-loop communication to ensure information conveyed by the sender is understood by the receiver

A

Check-back

3
Q

Provided by team members to improve team performance

A

Feedback

4
Q

Empowers all team members to stop in event of a safety violation

A

Two-challenge Rule

5
Q

The process of continually scanning and assessing a situation to gain and maintain an understanding of what’s going on around you

A

Situation Monitoring

6
Q

The state of “knowing what’s going on around you”

A

Situation Awareness

7
Q

This results from each team member maintaining situation awareness and ensures that all team members are “on the same page”

A

A Shared Mental Model

8
Q

The five key principles of Team STEPPS

A
  1. Team Structure
  2. Communication
  3. Leadership
  4. Situation Monitoring
  5. Mutual Support
9
Q

TRUE OR FALSE:

Team STEPPS is an evidence-based framework to optimize team performance across the health care delivery system

A

True

10
Q

Identification of the components of a multi-team system that must work together effectively to ensure patient safety

A

Team Structure

11
Q

The structured process by which information is clearly and accurately exchanged among team members

A

Communication

12
Q

The ability to maximize the activities of team members by ensuring that team actions are understood, changes in information are shared, and team members have the necessary resources

A

Leadership

13
Q

Process of actively scanning and assessing situational elements to gain information or understanding, or to maintain awareness to support team functioning

A

Situation Monitoring

14
Q

The ability to anticipate and support team members’ needs through accurate knowledge about their responsibilities and workload

A

Mutual Support

15
Q

The responsibilities of effective team leaders

A
  1. Organize the team
  2. Identify and articulate clear goals (i.e., the plan)
  3. Assign tasks and responsibilities
  4. Monitor and modify the plan; communicate changes
  5. Review the team’s performance; provide feedback when needed
  6. Manage and allocate resources
  7. Facilitate information sharing
  8. Encourage team members to assist one another
  9. Facilitate conflict resolution in a learning environment
  10. Model effective teamwork
16
Q

A short session prior to start, to share the plan, discuss team formation, assign roles and responsibilities, establish expectations and climate, anticipate outcomes and likely contingencies

A

Brief

17
Q

Ad hoc meeting to re-establish situational awareness, reinforce plans already in place, and assess the need to adjust the plan

A

Huddle

18
Q

Informal information exchange session designed to improve team performance and effectiveness through lessons learned and reinforcement of positive behaviors

A

Debrief

19
Q

Task Assistance:

Key Strategies

A
  1. Team members protect each other from work overload situations
  2. Effective teams place all offers and requests for assistance in the context of patient safety
  3. Team members foster a climate where it is expected that assistance will be actively sought and offered
20
Q

Feedback should be:

A
  1. Timely
  2. Respectful
  3. Specific
  4. Directed Toward Improvement
  5. Considerate
21
Q

A constructive approach for managing and resolving conflict

A

DESC Script

22
Q

DESC Script:

D

A

Describe the specific situation or behavior; provide concrete data

23
Q

DESC Script:

E

A

Express how the situation makes you feel/what your concerns are

24
Q

DESC Script:

S

A

Suggest other alternatives and seek agreement

25
Q

DESC Script:

C

A

Consequences should be stated in terms of impact on established team goals; strive for consensus

26
Q

Three Assertive Statements

A
  1. I am Concerned
  2. I am Uncomfortable
  3. This is a Safety Issue
27
Q

Things to do prior to gloving up

A
  1. Confirm patient ID and radiographs and display (Right Patient)
  2. Review and update HQR
  3. Call-out, check-back, and site and procedure confirmed by the patient (Right Procedure and Site)
  4. Don PPE, wash/sanitize, and glove hands (Right Protection)
28
Q

Things to do after gloving up

A
  1. Confirm the internal and external sterilization has occurred (Right Protection)
  2. Check-out by the dentist by pointing Intra-orally and check-back confirmed by the assistant
29
Q

Team Competency Outcomes:

Performance

A
  1. Adaptability
  2. Accuracy
  3. Productivity
  4. Efficiency
  5. Safety
30
Q

Team Competency Outcomes:

Attitudes

A
  1. Mutual Trust

2. Team Orientation

31
Q

Team Competency Outcomes:

Knowledge

A

Shared Mental Model