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Flashcards in Lesson 12 Deck (35)
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1

What is an organizational culture?

system of shared assumptions, values and beliefs that show people what is appropriate and inappropriate behaviour

2

Why does organizational culture matter?

- strongest assets
- biggest liability
- to have a rare and hard to imitate culture benefit from it as a competitive advantage

3

Culture, and shared values in the organization lead to...

- increased performance
- effective control mechanism for dictating employee behaviour

4

There are 3 interrelated levels of organizational culture?

- artifacts
- values
- assumptions

5

What are assumptions?

taken for granted, reflect the beliefs about human nature and reality

6

What values?

shared principles, standards and goals

7

What are artifacts?

visible, tangible aspects of the culture (physical environment, employee interactions, company policies, reward systems)

8

What are the 7 dimensions of organization culture profile?

- innovative
- aggressive
- outcome-oriented
- stable
- people oriented
- team oriented
- detail oriented

9

Describe the innovative culture? (2)

- flexible, adaptable, experiment with new ideas
- flat hierarchy, titles and other status distinctions tend to be downplayed

10

Describe the aggressive culture? (3)

- value competitiveness and outperforming competitors
- may fall short in the area of corporate social responsibilities
- aggressive in language

11

Describe the outcome-oriented culture? (2)

- emphasize achievement, results and actions as important values
- hold employees as accountable for success and reward them

12

Describe the stable culture? (2)

- predictable, rule oriented
- coordinate and align individual effort for greatest levels of efficiency

13

Describe the people-oriented culture? (3)

- value fairness, supportiveness and respect for individual rights
- "people are the greatest asset"
- work is fun

14

Describe team oriented culture? (2)

- collaborate and emphasize cooperation among employees
- more positive relationships

15

Describe the detailed oriented culture? (2)

- emphasize precision and pay attention to details
- help with competitive advantage

16

Describe the service oriented culture? (2)

- employees are trained to serve customers well
- desire to solve customer related problems proactivly

17

Describe the safety culture? (1)

- competitive advantage, less accidents, maintain high moral and retention

18

What is defined as a strong culture?

- one that is shared by organizational members,
- affects the way employees think and behave

19

What is a limitation to a strong culture?

difficulty of changing them, unlearning the old values and learning the new values will be challenging (new way to think, behave, respond)

20

What is a subculture?

one where there are different departments, branches, or geographic locations which all have different cultures

21

What is a counter culture?

shared values and beliefs that are in direct opposition to the values of a broader organizational culture (shaped around a charismatic leader)

22

How are cultures created and maintained?

organizations culture is shaped as the organization faces external and internal challenges and learns how to deal with them

23

What is a companies culture tied to?

the personality, background and values of its founders, and the vision for the future

24

Why is culture so hard to change?

it is shaped in the early stages of the company when people start up their business

25

How do industry characteristics and demands play a role in corporate cultures?

act as a forcer to create similarities among the culture

26

How is organizational culture maintained?

attraction-selection-attrition (ASA)

27

How does the attraction-selection-attrition (ASA) work?

- employees are attracted to the organizations where they will fit in
- companies look for people that will fit in their organization
- there may be new people who do not fit in, they will leave the organization through attrition

28

What are 5 visual aspects of culture?

- mission statement
- rituals
- rules and policies
- physical layout
- stories

29

What is a mission statement?

statement of purpose, describing who the company is and what it does

30

What makes for an effective mission statement? (3)

- well known by all employees
- transmitted starting on first day of work
- influences employee behaviour