Leading Change and Managing Conflict Flashcards Preview

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Flashcards in Leading Change and Managing Conflict Deck (9)
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1
Q

Motivation and morale

A

Creating harmony in the workplace, making people feel valued, focusing on goals, handling relationships, reinforcing values that keep positive action alive, open communication and conflict resolution, be a role model

2
Q

Critical Thinking

A
  • Motivation: compass, where are we going
  • Decision-Making: use framework, not necessarily begins with a problem
  • Problem Solving: What is occurring now? What do you want to be occurring?
  • Creativity
3
Q

Decision Models

A
  1. Satisficing (good enough) - some situations can be the best that can be done
  2. Optimizing (best possible) - epitome
4
Q

Decision-Making Styles

A
  1. Autocratic (dictatorial): can be good in an emergency

2. Democratic (group input)

5
Q

Key Problem Solving Questions

A
  • Is it important?
  • Is it mine? (do I own this decision)
  • Am I qualified?
  • Do I have the authority?
  • Do I have the resources?
  • Can I delegate?
  • What are the benefits of solving the problem?
6
Q

Two Types of Change

A
  1. Linear (planned) Change
    - -Barriers and Facilitators to Change (Unfreezing, experiencing, refreezing)
  2. Nonlinear (complex) Change
7
Q

Common Barriers to Change

A

Budget, Equipment/Technology, People who value the status quo, Groups who see change as a threat

8
Q

Common Facilitators

A

Data/Evidence, Community support, Buy-in by physicians and nurses, Patient Safety (ultimate goal)

9
Q

Types of Conflict

A
  • Intrapersonal (within yourself)
  • Interpersonal (people to people)
  • Organizational (larger scale)