Kouzes & Posner Ch 08 pp 205-220 - Put Title Here Flashcards Preview

20. Kouzes & Posner > Kouzes & Posner Ch 08 pp 205-220 - Put Title Here > Flashcards

Flashcards in Kouzes & Posner Ch 08 pp 205-220 - Put Title Here Deck (21)
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1
Q

From Kouzes and Posner:

Instead of being debilitated by stress, leaders were _____________ & ____________ by it.

A

Challenged & Energized

2
Q

From Kouzes and Posner:

Making mistakes is part of the price people pay for ____________ & for ____________.

A

Innovation & Learning

3
Q

From Kouzes and Posner:

The ability to __________ & ___________ under stressful, risk-abundant situations is highly dependant on how you view change

A

Grow & Thrive

4
Q

From Kouzes and Posner:

When it comes to stress, “psychologically hardy” leaders made these assumptions about themselves:

A
  1. They felt a strong sense of control; believing they could influence outcomes
  2. They were strong in commitment; believing they could find something engaging in everything
  3. They felt strong about the need for challenge; believing personal improvement comes from continual learning
5
Q

From Kouzes and Posner:

While innovation and challenge play important roles in personal progress; its also the way you _____________ challenge that’s just as important

A

View - is you see challenges as learning opportunities you are more likely to succeed

6
Q

From Kouzes and Posner:

_____________ can be learned and cultivated at any time in life.

A

Hardiness

7
Q

From Kouzes and Posner:

Develop hardiness by building the following:

A
  1. A sense of control through choosing tasks that are challenging but within the person’s skill level
  2. Commitment with the offer of more rewards that punishments
  3. An attitude of challenge by encouraging people to see change as full of possibilities
8
Q

From Kouzes and Posner:

People can’t lead unless they are _____________ _________

A

Psychologically hardy

9
Q

From Kouzes and Posner:

People need to believe they can overcome ______________ if they’re to accept the challenge of change.

A

adversity

10
Q

From Kouzes and Posner:

Feelings of __________, __________ & ___________ provide internal cues for recognizing when you’re excelling and when you’re only getting through the day.

A

Commitment, control, & challenge

11
Q

From Kouzes and Posner:

People preform their best when they are confident that their _________ match the level of ______________ of the experience.

A

Skills; challenge

12
Q

From Kouzes and Posner:

When forces of challenge never test their skills and abilities people begin to feel _________ and __________

A

Apathy & Boredom

13
Q

From Kouzes and Posner:

When challenges overwhelm their capabilities, people feel ______________ or _____________.

A

Worry or Anxiety

14
Q

From Kouzes and Posner:

Optimal performance is achieved when challenges are moderate to high & _________ are at the same level or moderately stretched.

A

Skills

15
Q

From Kouzes and Posner:

A major task for all leaders is to identify and remove ______________________ & ______________________ that block innovation and creativity.

A

self-imposed constraints & organizational conventions

16
Q

From Kouzes and Posner:

What are three actions you should do to encourage yourself and your constituents to experiment and take risks.

A
  1. Conduct Postmortems
  2. Conduct Pre-Mortems
  3. Strengthen Resilience
17
Q

From Kouzes and Posner:

What is the key purpose of conducting a postmortems?

A

To learn from yours and other’s mistakes.

18
Q

From Kouzes and Posner:

When conducting a postmortem, what four questions should you ask of your team?

A
  1. What did we do well?
  2. What did we do poorly?
  3. What did we learn from this project?
  4. How can we do better the next time?
19
Q

From Kouzes and Posner:

What is the purpose of conducting a “pre-mortem”?

A

To discover the possibly hidden flaws and minefields in any new project

20
Q

From Kouzes and Posner:

Hardiness and resilience are _________, not ________ , states.

A

Mental; physical

21
Q

From Kouzes and Posner:

What are four things you can do to help yourself and others in developing the capacity to bounce back from failures and take charge of change?

A
  1. Step back and gain some perspective
  2. Ask yourself what new skills and knowledge you will need
  3. Set some goals and make a plan
  4. Get some help and support from others