Klicker- Chapter 7 Flashcards Preview

Funeral Directing- Mors 200 Study Guide > Klicker- Chapter 7 > Flashcards

Flashcards in Klicker- Chapter 7 Deck (9)
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1
Q

funeral directors must embrace

A

funeral personalization

2
Q

good bonding skills
creativity
risk taking

A

required in making personalized funeral arrangements.

3
Q

not conducive to creating a new, more meaningful experience

A

using the business approach making arrangements, where you get the vital statistic information first. must adapt to the learning curve and become more personal with arrangements, this is not an easy task.

4
Q

there are this many levels of the personalization process

A

three

5
Q

first level of the personalization process

A

one size fits all.
people get stuck here
remodeled traditional funeral
lots of picture boards and funeral props

6
Q

second level of the personalization process

A

picture boards and funeral props with the addition of a creative funeral site and possibly open sharing.emphasis is on stuff like picture boards hobbies etc.

7
Q

third level and final level

A
gold standard
takes study, effort and commitment
no top end to this level
wow facotr
ability to demonstrate what others loved about the deceased that creates the all important wow moment

ex. deceased’s favorite song played.

8
Q

what would you say the deceased believed in and was important to him and perhaps his life?

in terms of day to day living, what was most important to him?

how would you describe him?

what accomplishments was he most pleased with?

what gave him the most enjoyment in life?

what did he dislike the most?

whom did she love and what did you do together that was particularly rewarding?

do you know about the most difficult period of her life and could you tell me about it?

if she were here today, and could say things to those she loved-what do you think that would be?

A

questions necessary to create a real personalized concept

9
Q

can enhance services you give to a family and assist you with personalizing the visitation and funeral

A

care plans