Klicker Chapter 6 Flashcards Preview

Mors 200 Arts Final > Klicker Chapter 6 > Flashcards

Flashcards in Klicker Chapter 6 Deck (15)
Loading flashcards...
1
Q

continues to be an issue that many funeral directors do not understand and fail to embrace

A

aftercare

2
Q

what is the percentage of funeral homes in the US invovled in aftercare-Isard (2006)

A

three percent

3
Q

Canine (2004) writes that an NFDA survey reveals that ___ % of funeral homes report they offer bereavement aftercare programs.

A

33 percent

4
Q

a means of supplying support to a family after a death has occured

A

aftercare

5
Q

funeral service aftercare usually begins after the funeral has ended and continues for about ____

A

12 months.

6
Q

two forms of after care services that a funeral home can provide

A
  • information oriented services
  • direct care services
7
Q

information oriented services

A

this can include sending family grief-oriented literature one or more times after the funeral. this can include cards, letters, brochures, books, a directory or local grief support groups or agencies, or newsletters

8
Q

direct care services

A

have a grief counselor or staff or retainer, sponsoring a support group, sponsoring grief related seminars or workshops, special ceremonies during holidays or a personal visit to the family’s home by a funeral home staff member.

9
Q

have offered aftercare for years

A

hospice and organ donation

10
Q

why is it necessary for funeral homes to provide aftercare?

A

unfortunately not everyone has caring, sympathetic friends and family.

11
Q

aftercare is valuable to the bereaved community when

A

there are unusual circumstances surrounding a death that could result in prolonged or unresolved grief. Sims (2006) says you cannot eliminate the pain of death but you can ease the loneliness, confusion, isolation and despair that follows.

12
Q

____ can be a part of the funeral home’s aftercare services.

A

the internet

13
Q

funeral homes website can provide

A

links to aftercare sources.

14
Q

funeral homes website can also include

A

a link to send email messages of sympathy to family members.

15
Q

the one exception of help is when a funeral home uses

A

aftercare as a veiled cover for generating pre need leads-not okay. a family can tell when you are being sincere or looking for future sales.

Decks in Mors 200 Arts Final Class (123):