Flashcards in Investigations/Complaints 1.2.5 Deck (40)
Deviations in the investigation process can be authorized by whom?
Fire Chief or his designee
What is the set standard on the progression of discipline?
There is none.
What are the four factors to be considered for the progression of the disciplinary process?
How many offenses involved?
Seriousness of offenses?
Time interval and employee response to previous discipline.
Previous work history.
When performance issues are noted in an employee, what are COs encouraged to do?
Document necessary conversations.
When counsel is necessary, or an infraction is of a minor nature, what should be generated?
Letter of guidance
To whom should letters of guidance be forwarded?
To whom should a copy of a letter of guidance be forwarded?
If an infraction has the potential to necessitate anything more formal than an LOG, who should the infraction be forwarded to ?
For infractions more serious than those requiring an LOG, who will determine the need for investigation and make appropriate assignments?
_________are an opportunity for the District to improve our operations and/or public perception of the services we provide.
What shall be done with all complaints?
Accept and document them.
Is the complaint process incumbent on the cooperation of the complainant?
If the complainant is not cooperative in the complaint process, who shall the complainant be listed as?
From what seven sources can a complaint originate?
Third party observer or otherwise aware of problem
District chain of command
Non district source
Civil claim or suit
What information, at a minimum, should be collected from a citizen making a complaint?
nature of complaint
What is the timeframe for an employee to make an officer aware of a complaint that has been received?
within the employees duty shift
If the employee has concerns that members in the chain of command may be involved in the misconduct who should they notify?
HR Director or Assistant Chief
When misconduct is occurring in the presence of the officer, what shall the officer do?
Intervene as appropriate to stop the action.
Who may initiate an immediate preliminary investigation?
The officer who observed the incident.
What two things shall the officer or HR director do upon becoming aware of a complaint?
Refer to the AC
Forward complaint to HR or AC
What three types of complaints are there?
What three levels of misconduct and negligence complaints are there?
A deliberate violation of a rule, policy, regulation, or directive.
The omission to do something which a reasonable person, guided by those considerations which ordinarily regulate human affairs, would do, or the doing of something which a reasonable and prudent person would not do.
Which two people have the responsibility to ensure that each complaint is processed and when necessary, followed up by an investigation?
To which entities (6) may the AC assign an investigation?
As a general rule, investigations conducted by whom (2) shall be limited to those that can be conducted in a relatively informal manner, and shall not include the issuance of formal admonishments, the taking of formal recorded statements, or the collection of evidence?
Who may reclassify an informal investigation as a formal investigation and reassign it as deemed appropriate?
The initial questioning of persons to determine if a violation occurred.