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Flashcards in Interpersonal and Team Skills Deck (17)
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1

Techniques of active listening involve acknowledging, clarifying and confirming, understanding, and removing barriers that adversely affect comprehension.

Used in:

Manage Project Knowledge (E)
Manage Communications (E)
Monitor Stakeholder Engagement (M&C)

Active listening

2

A technique used to assess communication styles and identify the preferred communication method, format, and content for planned communication activities.

Used in:

Plan Communications Management (P)

Communication styles assessment

3

The ability to resolve conflict on the project.

Used in:

Develop Project Charter (I)
Develop Project Management Plan (P)
Develop Team (E)
Manage Team (E)
Manage Communications (E)
Manage Stakeholder Engagement (E)

Conflict management

4

An understanding of the differences between individuals, groups, and organizations and adapting the project’s communication strategy in the context of these differences.

Used in:

Plan Communications Management (P)
Manage Communications (E)
Manage Stakeholder Engagement (E)
Monitor Stakeholder Engagement (M&C)

Cultural awareness

5

A group of techniques to work with others and reach decisions.

Tools/Techniques

Voting
Autocratic decision making
Multicriteria decision analysis
Prioritization/ranking

Decision making

6

The ability to identify, assess, and manage the personal emotions of oneself and other people, as well as the collective emotions of groups of people.

Used in:

Manage Team (E)

Emotional intelligence

7

The ability to effectively guide a group event to a successful decision, solution, or conclusion.

Used in:

Develop Project Charter (I)
Develop Project Management Plan (P)
Collect Requirements (P)
Define Scope (P)
Identify Risks (P)
Perform Qualitative Risk Analysis (P)
Perform Quantitative Risk Analysis (P)
Plan Risk Responses (P)
Manage Project Knowledge (E)

Facilitation

8

The ability to get others to cooperate toward common goals.

Used in:

Develop Team (E)
Manage Team (E)
Implement Risk Responses (E)
Control Resources (M&C)

Influencing

9

The ability to create a vision and strategy, and to motivate people to achieve that vision and strategy.

One of the project manager competencies in PMI’s talent triangle.

Used in:

Manage Project Knowledge (E)
Manage Team (E)
Monitor Stakeholder Engagement (M&C)

Leadership

10

Taking steps to ensure meetings meet their intended objectives effectively and efficiently.

Used in:

Develop Project Charter (I)
Develop Project Management Plan (P)
Manage Communications (E)

Meeting management

11

The ability to motivate people to achieve high levels of performance and to overcome barriers to change.

Used in:

Develop Team (E)

Motivation

12

The ability to negotiate effectively with others in order to come to terms with them or to reach an agreement.

One of the interpersonal and team skills.

Used in:

Acquire Resources (E)
Develop Team (E)
Conduct Procurements (E)
Manage Stakeholder Engagement (E)
Control Resources (M&C)

Negotiation

13

_________ comprises of formal and informal interaction with others in an organization, industry, or professional environment.

One of the interpersonal and team skills.

One of the knowledge management tools and techniques.

Used in:

Manage Project Knowledge (E)
Manage Communications (E)
Monitor Stakeholder Engagement (M&C)

Networking

14

Brainstorming with a voting process used to rank the most useful ideas for further brainstorming or for prioritization.

Used in:

Collect Requirements (P)

Nominal group technique

15

Viewing individuals in their environment to determine how they perform their jobs or tasks and carry out processes.

Used in:

Collect Requirements (P)
Monitor Communications (M&C)
Manage Stakeholder Engagement (E)

Observation/conversation

16

The awareness of the differences that exist within and between the project team and other stakeholders, and the ability to capitalize on these differences.

Used in:

Plan Communications Management (P)
Manage Project Knowledge (E)
Manage Communications (E)
Manage Stakeholder Engagement (E)
Monitor Stakeholder Engagement (M&C)

Political awareness

17

The ability to develop a team in which members trust each other, willingly exchange information, and work effectively together.

Used in:

Develop Team (E)
Part of:

Interpersonal and team skills

Team building