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Flashcards in human behaviour and attitude Deck (11)
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1

personality

deep rooted characteristics
determined by:
upbringing
genetics
childhood environment
past experiences

2

Hans Eysenck personality model

either extrovert or introvert
stable or unstable
from these we get personality traits
sanguine/ stable extrovert= best for pilot
worst for pilot is unstable extrovert/ choleric

3

self ideal and self concept

self ideal- how you want to
self concept- how you see yourself
big gap between the two = under confidence and can lead to aggressive assertiveness(common in new captain)

4

attitude

tendency to like or dislike something
affected by: environment, family, friends, culture, media, self ideal
change through life
selfish attitudes may have an impact of crew performances

5

Attitude and self discipline

self discipline- ability to control feelings and overcome weakness
must be disciplined in:
training
SOP's
flight preparation
sleep
evaluation

attitudes have big impact on discipline

6

most hazardous/ dangerous attitudes for a flight deck

impulsiveness
invulnerability
macho
carelessness
complacency
anti authoritarian
resignation

7

behaviour

combination of personality, attitude and the environment
can change on a daily basis
behaviour needs to adapt to time and place

8

transactional analysis

method of studying interactions between individuals
3 egos:
parent ego- behaviours thought and feelings taken from parents which can be judgemental or patronising
adult ego- direct response to current situation
child ego- behaviours thoughts and feelings replayed from childhood

9

jens rasmussen SRK model

skill based behaviour - based on routine skills
rule based behaviour- routine rules require conscious actions
knowledge based behaviour - unfamiliar situations

10

motivation

reasons for acting or behaving a certain way
the will to do something
drives us to goals
increased effort and energy

pres-on-its- (over motivation) one of most dangerous forms of motivation in aviation. eg. captain determined to achieve regardless of any other considerations

11

Maslow hierarchy of needs

base of triangle are the needs that have to be met first
once lower levels satisfied next assumes priority

people at top of pyramid: autonomous, not influenced by pressure, healthy respect for others