Funeral Service Management Flashcards Preview

Principles II - Vocabulary > Funeral Service Management > Flashcards

Flashcards in Funeral Service Management Deck (27)
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1
Q

Regulating the activities or course of activities of an organization

A

Actuating (Directing)

2
Q

To guide and/or supervise the activities of an organization

A

Actuating (Directing)

3
Q

The art of making the public aware of the services or commodities that a business has for sale

A

Advertising

4
Q

Let the seller beware

A

Caveat Venditor

5
Q

A sudden misfortune, resulting in the loss of life and/or property

A

Disaster

6
Q

An unforeseen combination of circumstances that results in a need for immediate action

A

Emergency

7
Q

A management function which compares organizational and individual performance with predetermined standards or expected results

A

Evaluating (Controlling)

8
Q

The obtaining and maintaining of adequate workspace and funeral equipmet

A

Facilities Management

9
Q

The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights

A

Financial Management

10
Q

The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, facilities, and financial management

A

Funeral Service Management

11
Q

Broad statements about what an organization wants to achieve

A

Goals

12
Q

Developed in the strategic planning process

A

Goals

13
Q

They form the basic plan or direction toward which decisions and activities are focused

A

Goals

14
Q

Motivational in nature and are usually stated in broad, general terms without reference to a time period

A

Goals

15
Q

Motivating people in organizations to develop teamwork which effectively fulfills their needs and achieves organizational objectives

A

Human Relations

16
Q

The process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities and developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

A

Human Resource Management

17
Q

The process of planning and executing the development, pricing, promotion and distribution of an organization’s goods and/or services

A

Marketing Management

18
Q

The purchasing, pricing, display, and sale of merchandise

A

Merchandising

19
Q

Specific statements of ends, the achievement of which are contemplated within a specific time period

A

Objectives

20
Q

Used in the management control process, and provide a quantitative and time framework to the organization’s goals

A

Objectives

21
Q

Intended to be accomplished by a specific date and are stated in specific terms, preferably in such a way that there is some measurable basis for determining the extent to which they have been achieved

A

Objectives

22
Q

The administration and supervision of office duties and functions

A

Office Management

23
Q

To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole

A

Organizing

24
Q

The arrangement and distribution of work among members of an organization

A

Organizing

25
Q

That function of determining in advance what need to be accomplished in order to achieve a particular goal

A

Planning

26
Q

Services provided by a funeral service organization that occur after final disposition

A

Post-Need Services

27
Q

The efforts of all members of an organization directed to ensure that quality in the production of goods and services is achieved

A

Total Quality Management