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Flashcards in Functions of Management Deck (19)
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1
Q

Disaster planning

A
  1. protect property such as foods, equipment, etc.
  2. preserve life
  3. avoid fear or chaos
  4. delegate how supervisors and authorities can work together to remedy the disaster
2
Q

Bioterrorism Act of 2002

A

act to protect from bioterrorism attack; includes provisions to protect safety and security of food supply and drinking

3
Q

Line organization

A

most formal, direct flow of authority from top to bottom; top management is used to describe work relationships of employees

4
Q

Line and staff organization

A

orders are given and received along the chain of command from top down; staff personnel is not included in this line of command but help to support the line of command

5
Q

Functional organization

A

organization is set up into sections or divisions by function

6
Q

Formal authority

A

created by management or the organization

7
Q

Informal authority

A

develops out of social communication relationships; can aid in influence of group behavior

8
Q

Full-time equivalent (FTE)

A

equates to total hours worked by one employee

1 FTE = 40 hours/k
8 hours/day
173.33 hours/month
2080 hours/yr

9
Q

Relief worker

A

an employee relieving FTEs for days off, sick time, an offers additional assistance during peak period. One weekly FTE relief worker can cover 2.5 FTEs regular days off.

10
Q

Turnover

A

number of employees replaced

(total replacements /avg number employees) x 100

11
Q

Span of management

A

number of employees a person supervises; spans may be divided up by tasks or specialized expertise

12
Q

Herzberg’s Two-Factor Theory

A

Identifies 2 types of outcomes: motivators are related to satisfaction in which employees are motivated by increased amounts of responsibility, recognition, etc; maintenance or hygiene factors are necessary but do not cause motivation; these include pay, working conditions, etc.

13
Q

Maslow’s hierarchy of human needs

A

needs are dependent on what one already has as discussed in module 19

14
Q

McClelland’s achievement-power-affiliation theory

A

achieve (do something more effectively or efficiently)

power (Influence people)

affiliation (to be liked by others)

15
Q

Autocratic

A

upper management makes decisions

16
Q

democratic

A

management involves employees to make decision

17
Q

laissez-faire

A

management provides some

18
Q

participative

A

management identifies plan and asks employees for input prior to making final decision

19
Q

quality circle

A

small group of employees who participate in quality improvement project to solve