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Flashcards in Functions of Management Deck (19)
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1

Disaster planning

1. protect property such as foods, equipment, etc.
2. preserve life
3. avoid fear or chaos
4. delegate how supervisors and authorities can work together to remedy the disaster

2

Bioterrorism Act of 2002

act to protect from bioterrorism attack; includes provisions to protect safety and security of food supply and drinking

3

Line organization

most formal, direct flow of authority from top to bottom; top management is used to describe work relationships of employees

4

Line and staff organization

orders are given and received along the chain of command from top down; staff personnel is not included in this line of command but help to support the line of command

5

Functional organization

organization is set up into sections or divisions by function

6

Formal authority

created by management or the organization

7

Informal authority

develops out of social communication relationships; can aid in influence of group behavior

8

Full-time equivalent (FTE)

equates to total hours worked by one employee

1 FTE = 40 hours/k
8 hours/day
173.33 hours/month
2080 hours/yr

9

Relief worker

an employee relieving FTEs for days off, sick time, an offers additional assistance during peak period. One weekly FTE relief worker can cover 2.5 FTEs regular days off.

10

Turnover

number of employees replaced

(total replacements /avg number employees) x 100

11

Span of management

number of employees a person supervises; spans may be divided up by tasks or specialized expertise

12

Herzberg's Two-Factor Theory

Identifies 2 types of outcomes: motivators are related to satisfaction in which employees are motivated by increased amounts of responsibility, recognition, etc; maintenance or hygiene factors are necessary but do not cause motivation; these include pay, working conditions, etc.

13

Maslow's hierarchy of human needs

needs are dependent on what one already has as discussed in module 19

14

McClelland's achievement-power-affiliation theory

achieve (do something more effectively or efficiently)

power (Influence people)

affiliation (to be liked by others)

15

Autocratic

upper management makes decisions

16

democratic

management involves employees to make decision

17

laissez-faire

management provides some

18

participative

management identifies plan and asks employees for input prior to making final decision

19

quality circle

small group of employees who participate in quality improvement project to solve