Food Quality Management Flashcards Preview

Food Service Management > Food Quality Management > Flashcards

Flashcards in Food Quality Management Deck (69)
Loading flashcards...
1

why is food quality control important in the US?

To prevent illness, hospitalization and death.
Prevent cost to taxpayers.

2

How much does the USDA estimate food borne illnesses to cost each year?

$15.6 billion

3

Why is food quality control important in Canada?

Public Health Agency of Canada estimates that 1 in 8 Canadians (4 million people) get sick from the food they eat.

4

Wha population is more likely to be diagnosed with foodborne illness?

Children

5

Wha population is more likely to be hospitalized or die as a result of infection?

Adults aged 65 or older

6

What are the peak months for food borne illness? Why?

June-September
Hotter months,harder to keep food at proper temperature.

7

In Quebec, where did the MAPAQ determine where food borne illnesses originated from?

57.2% restaurants
38.4% home
3% other establishments (summer camp, retail)
1.5% institutions (daycare/school)

8

Pathogens often result in what?

Illness or hospitalization

9

What top 5 pathogens result in illness?

1) Norovirus
2) Salmonella
3) C. perfringens
4) Campilobacter
5) Sthaphylococcus

10

What top 5 pathogens result in hospitalization?

1) Salmonella
2) Norovirus
3) Campilobacter
4) Toxoplasm gondii
5) E. coli 0157H7

11

Which pathogens which cause illness also require hospitalization if illness persists?

Salmonella
Norovirus
Campilobacter

12

What are the aims of food quality control? (5)

-Protecting the health beneficiaries
-Satisfying beneficiaries expectations
-Satisfying host government regulations
-Avoiding damage to Producers' and/or Distributors reputation
-Avoiding financial losses

13

Define quality control

The observation techniques and activities used to assess quality (standards)

14

Give 4 examples of how quality control is administered

1) Temperature requirement
2) Ingredient specifications
3) Standardized recipes
4) Equipment used

15

Define quality assurance, what is quality assurance subject to?

The planned and systematic activities in a quality system so that the quality requirements for a product or service will be fulfilled.
May be subject to systematic verification/audits.

16

Give 4 examples of quality assurance

1) Ingredient specifications upon delivery
2) temperature logs
3) Process records
4) Observance of quantity specifications

17

Define total quality management, how are the quality of products and serviced improved?

Comprehensive and structured approach to organizational management that seeks to improve the quality of products and services.
This is improved by ongoing refinements in response to continuous feedback.

18

Total quality management (TQM) involves what?

6 dimensions

19

What are the 6 dimensions of TQM?

1) Customer focus approach
2) Self-directing work teams
3) Process management & process engineering
4) Education and training
5) Strategic quality management
6) Benchmarking and self assessment

20

Customers can be both ____ and _____

External Internal

21

Who ultimately determines the level of quality?

The customer

22

How can an organization improve their quality?

Through training employees, integrating quality into the design process, upgrading computers, new measuring tools.

23

What encompasses a self-directing work teams?

-Total employee involvement
-All working for the common goals
-Having right people at the right place
-Fear driven from workplae
-Empower employees

24

TQM is ____ orientated

process

25

In process management and process engineering, how are the steps carrier out?

The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation.

26

What are the two kinds of behaviour?

Directive and supportive

27

Define directive behaviour

Involves clearly telling people what to do, how, where and when and closely supervising their performance.

28

Define supportive behaviour

Involves listening to people, providing support and encouragement for their efforts and facilitating their involvement in problem-solving and decision making.

29

What are the goals in TQM in education and training?

-Continual improvement to find creative and analytical ways o be more competitive, meeting expectations etc.
-Effective communication to maintaining morals and motivating employees.

30

What is a critical part of management of TQM?

Strategic quality management