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1
Q
  1. According to Chapter 16, what are the two kinds of deliverables that typically result from proposals? (Select both answers.)
    a. a research report
    b. a progress report
    c. None of the responses are correct.
    d. a tangible product, a service, or some combination of the two
    e. transfer of real property
A

a and d

2
Q
  1. To be persuasive, proposal writers must demonstrate that they understand readers’ needs. According to Chapter 16, what two other qualities must they demonstrate? (Select both answers.)
    a. that they are committed to fulfilling their promises
    b. that they are able to do what they plan to do
    c. that they are well financed
    d. that they understand how the proposal/procurement process operates within a particular field or profession
A

a and b

3
Q
  1. According to Chapter 16, the introduction to a proposal must answer seven questions, one of which is “What is the problem or opportunity?” What is another question the introduction must answer?
    a. How much will the proposed project cost?
    b. What quality¬control measures will you use to ensure that the proposed project results in a suitable deliverable?
    c. What are your sources of information?
    d. What methods will you use to carry out the proposed project?
    e. What are your qualifications to carry out the proposed project?
A

c

4
Q
  1. According to Chapter 16, what must you demonstrate to show that your organization can complete the work described in a proposal?
    a. program information
    b. efficiency
    c. qualifications and experience
    d. certification and authorization
A

c

5
Q
  1. According to Chapter 16, which of these is NOT a useful guideline for creating a proposal for an audience in a different culture?
    a. Understand that what makes an argument persuasive can differ from one culture to another.
    b. Ask if the prospective customer will do a read¬through.
    c. Focus on costs.
    d. Budget time for translation.
A

c

6
Q
  1. According to Chapter 16, what is a common name for the leader of a proposed research project?
    a. project principal
    b. research lead
    c. principal investigator
    d. investigator¬in¬principle
A

c

7
Q
  1. According to Chapter 16, which of these is NOT a subject of a goods and services proposal?
    a. asking for resources to study how a new pesticide affects lettuce and cabbage crops
    b. offering to provide 150 computers to a state agency
    c. asking for a contract to provide cleaning and janitorial services to a government building for one year
    d. offering to install new landscaping around a government building
A

a

8
Q
  1. According to Chapter 16, what is the best way to describe the problem or opportunity behind a proposal?
    a. using economic principles of supply, demand, and opportunity cost
    b. in general financial terms
    c. in terms as general as possible
    d. in specific monetary terms
A

d

9
Q
  1. According to Chapter 16, which of these is an example of an indirect cost associated with a proposal?
    a. travel costs for personnel going to a remote work site
    b. cost of insurance benefits for personnel going to a remote work site
    c. cost of operating a company’s telephone system
    d. cost of supplies used at a remote work site
A

c

10
Q
  1. ABC Electronics wants someone to install a top¬of¬the¬line burglar¬alarm system for its two buildings, a system that not only sounds an alarm but also simultaneously notifies authorities and the company president. Video surveillance of the premises should also be a capability of the security system. In order to obtain price quotes, what should ABC Electronics write?
    a. an external proposal
    b. an internal proposal
    c. an unsolicited proposal
    d. a request for proposals
A

d

11
Q
  1. Which of the following does the proposed program section of a proposal NOT customarily include?
    a. an explanation of the work intended
    b. a budget
    c. references to appropriate research or scholarship
    d. a justification of your claims
A

b

12
Q
  1. Hardy Grocery Store has published an RFP for the construction of a two¬story warehouse addition to its main store. The warehouse must be built on 5,000 square feet of adjacent property, but it must have up to 9,000 square feet of storage space and have loading platforms for both North and East Street entrances. R&F Architects has responded with a proposal acknowledging the grocery’s property restrictions and space requirements. R&F’s proposal includes a sketch of the warehouse they propose to build, with multiple entrances to the exterior as well as entrances to the existing building. The proposal has a chart showing the phases of the project, including the completion date, and a section describing R&F’s staff and similar past projects. The proposal ends with a bid. What should R&F add to the proposal to better compete with other organizations bidding on the project?
    a. a clearer focus on the readers’ needs in an internal proposal
    b. a description of the problem or opportunity
    c. a description of its quality¬control measures
    d. a listing of the research methods to be used
A

c

13
Q
  1. Which of these types of proposals is NOT discussed in Chapter 16?
    a. solicited external proposals
    b. None of the responses are correct.
    c. unsolicited external proposals
    d. unsolicited internal proposals
A

d

14
Q
  1. Which of the following is an important part of persuading the reader of a proposal that you can complete the proposed work successfully?
    a. You must show readers that you understand how to submit the proposal.
    b. You must show readers that you are enthusiastic.
    c. You must show readers that you sympathize with their frustrations.
    d. You must show readers that they can trust you to do a good job.
A

d

15
Q
  1. What are the main categories of resources required for completing a proposed project?
    a. personnel, budget, and tangential resources
    b. personnel, facilities, and equipment
    c. qualifications and experience
    d. personnel, potential, and qualifications
A

b

16
Q
  1. Which of these is NOT a common deliverable for the end of a research project?
    a. recommendation report
    b. completion report
    c. progress report
    d. project report
A

c

17
Q
  1. You are writing an internal proposal to suggest that your company purchase a new ticket¬tracking system, called Tick¬Track, for the company’s information¬technology help desk. Which of the following is the best point to make in the introduction of your proposal?
    a. Tick¬Track is made by a company that was just bought by Google.
    b. We estimate that the response delays caused by our current ticket¬tracking system are costing the company $1,000 per day in lost productivity.
    c. Tick¬Track is a web¬based system.
    d. Tick¬Track is designed to take advantage of the latest developments in database¬search technology.
A

b

18
Q
  1. In which of the following situations would a school district be likely to issue a request for quotation (RFQ)?
    a. A school district needs someone to provide training for more than 1,000 teachers on developing curricula to meet Common Core standards.
    b. A school district needs to refurbish an older building and bring it in line with current building codes.
    c. A school district needs landscaping for the new district headquarters building.
    d. A school district needs to purchase 30 iPad tablet computers for an elementary school.
A

d

19
Q
  1. Which of the following is NOT an example of a quality¬control measure?
    a. a performance test conducted by a third party
    b. an on¬site evaluation conducted by the customer
    c. a list of all the heavy equipment used in a construction project
    d. a formative evaluation conducted by members of the project team
A

c

20
Q
  1. The proposed program section of a proposal contains an itemization of the costs associated with the project you are proposing.
    T/F
A

F

21
Q
  1. Indirect costs are intangible expenses such as general secretarial and clerical expenses not devoted exclusively to any one project, as well as operating expenses such as utilities and maintenance. T/F
A

T

22
Q
  1. Formative evaluations are intended to assess the quality of a completed project. T/F
A

F

23
Q
  1. A task schedule is almost always drawn in one of three graphical formats: table, bar chart, or network diagram. T/F
A

T

24
Q
  1. According to Chapter 16, some readers might not consider a proposal if it does not provide an effective summary. T/F
A

T

25
Q
  1. A solicited proposal is one that you send to a customer who has not requested it. T/F
A

F

26
Q
  1. According to Chapter 16, both internal proposals and external proposals are arguments that an organization needs to do something. T/F
A

F

27
Q
  1. According to Chapter 16, proposals are not expensive to write, so companies submit unsolicited proposals often. T/F
A

F

28
Q
  1. According to Chapter 16, one way to demonstrate professionalism in a proposal is to discuss your work history. T/F
A

T

29
Q

According to Chapter 16, proposals are usually written by a single writer. T/F

A

F

30
Q
  1. What are two questions to consider when you address an informational report to people from other cultures? (Select both answers.)
    a. How many years of English classes have your readers had?
    b. All responses are correct.
    c. How will your readers react to your writing style?
    d. None of the responses are correct.
    e. How will your readers react to your choice of application?
A

c and e

31
Q
  1. What is the difference between a progress report and a status report?
    a. There is no difference.
    b. A status report communicates the current status of an ongoing project, whereas a progress report is an update on the entire range of operations of a department or division of an organization.
    c. A progress report communicates the current status of an ongoing project, whereas a status report is an update on the entire range of operations of a department or division of an organization.
    d. A progress report is written for readers outside of the originating organization, whereas a status report is written for readers within the organization.
A

c

32
Q
  1. Chapter 17 notes that in writing meeting minutes, you should be comprehensive and clear. According to the chapter, what else should you do? (Select all that apply.)
    a. Be objective.
    b. Create a planning document for use in preparing for the group’s next meeting.
    c. Be diplomatic.
    d. Record emotional exchanges between participants.
A

a and c

33
Q
  1. What are common formats for written informational reports?
    a. memos
    b. emails
    c. reports
    d. web pages
    e. All responses are correct.
A

e

34
Q
  1. According to Chapter 17, which two of the following organizational patterns are frequently used in progress reports? (Select both answers.)
    a. cause-¬and-¬effect pattern
    b. task pattern
    c. progression pattern
    d. spatial pattern
    e. time pattern
A

b and e

35
Q
  1. According to Chapter 17, which of the following statements is true?
    a. None of the responses are correct.
    b. A progress report is for internal audiences, whereas a status report is for external audiences.
    c. A status report describes work on a project, whereas a progress report describes work that is not specific to a particular project
    d. A progress report describes work on a project, whereas a status report describes work that is not specific to a particular project.
A

d

36
Q
  1. Which of these is NOT a typical field report as described by Chapter 17?
    a. a report on maintenance performed on a broken piece of machinery in a shop
    b. a report on an experiment conducted in your company’s laboratory
    c. a report on an inspection conducted at a customer’s site
    d. a report on a visit to a potential building site for an office for a client
A

b

37
Q
  1. Why is it important to be honest in an informational report when you have to share bad news?
    a. All responses are correct.
    b. Sponsors or supervisors of a project have a right to know what is going on.
    c. Being honest is the ethical thing to do.
    d. Failure to be honest in the short term could lead to more problems in the long term.
A

a

38
Q
  1. Which of the following statements best describes a progress report?
    a. A progress report is an initial document that helps establish a project.
    b. None of the responses are correct.
    c. A progress report is a summative document produced at the conclusion of a project.
    d. A progress report is an intermediate document produced while a project is ongoing.
A

d

39
Q
  1. A writer in the research division of Radworth Pharmaceutical, Inc. is preparing a monthly progress report on the development of a new drug. What is the best way to organize the body of the report?
    a. by task
    b. from most-¬important to least-¬important accomplishments
    c. by time
    d. based on the budget allocated for the project
A

a

40
Q
  1. You have been sent by your employer, Madison Construction Company, to a regional conference dealing with ways to improve communication between management and workers in the field. Which of the following would NOT be an acceptable way to submit an informational report on your trip?
    a. filling out the company’s standardized trip form
    b. writing a one-¬page trip¬-report memo
    c. issuing a directive
    d. discussing the trip in your next status report
A

c

41
Q
  1. Which of the following statements is NOT true?
    a. Progress reports are similar to, but not identical to, status reports.
    b. Field reports may conclude with suggestions for future action.
    c. Incident reports are appropriate for describing accidents that occur in the workplace.
    d. Correctly written meeting minutes record everything that occurs at the meeting.
A

d

42
Q
  1. According to Chapter 17, field reports “explain problems, methods, results, and conclusions, but they deemphasize methods and can include recommendations.” What does it mean to deemphasize methods?
    a. Write fewer words describing how you did the research and more words on what you learned from it.
    b. Always make sure that your methods section is not the first section.
    c. None of the responses are correct.
    d. Spend less effort describing how you did the research and more effort on what you learned from it.
A

d

43
Q
  1. You are an independent contractor. The due date for your current project falls fairly close to your vacation, which means you are going to miss a deadline to deliver some work to your client. Which of the following statements in a progress report sent before your deadline is most ethical?
    a. I have never missed a deadline with a client.
    b. I anticipate meeting the deadline.
    c. Against my protestations, the project manager pressured me to accept an overly aggressive schedule.
    d. I did not realize how much my vacation would affect my work hours. I might need 1–2 extra days to complete everything.
A

d

44
Q
  1. According to Chapter 17, which of the following is NOT a typical informational report?
    a. a proposal to study why a piece of your company’s machinery failed at a customer’s site
    b. a directive about where employees should park while a construction crew will be blocking some parking spaces
    c. an incident report about the response of your company’s security team to an unauthorized visitor on your property
    d. meeting minutes recording decisions reached during a committee meeting
A

a

45
Q
  1. According to Chapter 17, you should be “clear, comprehensive, objective, and diplomatic” when writing meeting minutes. Which two of these ideal goals have the greatest potential to conflict with each other?
    a. comprehensiveness and objectivity
    b. objectivity and diplomacy
    c. clarity and comprehensiveness
    d. comprehensiveness and diplomacy
A

b

46
Q
  1. According to Chapter 17, which of the options below is NOT an advantage of using a commercial template to record meeting minutes?
    a. The form prompts the note taker to enter information he or she might have otherwise overlooked.
    b. The template automatically distributes the minutes to all meeting attendees.
    c. The note taker can enter the notes directly into his or her computer rather than typing up written notes afterward.
    d. Because the template is a table, readers quickly become accustomed to reading it and locating the information they need.
A

b

47
Q
  1. Which of these is NOT an important question to answer when writing an incident report?
    a. What should be done in response to this incident?
    b. Whose camera recorded the incident?
    c. What happened?
    d. Why did the incident happen?
A

b

48
Q
  1. Which of the following people would be most likely to organize a progress or status report according to task? (Select all answers that apply.)
    a. a project manager overseeing the implementation of new software throughout your company.
    b. a salesperson responsible for selling medical devices in a two¬state area.
    c. an engineer developing a new industrial ceramic compound for a client.
    d. All responses are correct.
A

a and c

49
Q
  1. A field report explains a problem, methods, results, and conclusions, but it deemphasizes the methods and can include recommendations. T/F
A

T

50
Q
  1. A directive should include the reasoning behind a new policy or procedure so that readers will be persuaded that the new policy or procedure is desirable or at least necessary. T/F
A

T

51
Q
  1. A status report is usually organized according to task. T/F
A

T

52
Q
  1. A directive is an informational document, not a persuasive one. T/F
A

F

53
Q
  1. Whether you have good news or bad news to share, it is important to keep a professional, measured tone in an informational report. T/F
A

T

54
Q
  1. It is appropriate to use a defensive tone in an informational report if something has not happened according to plan. T/F
A

F

55
Q
  1. It is not appropriate to add appendixes to informational reports. T/F
A

F

56
Q
  1. According to Chapter 21, what is one disadvantage of using the free version of the Prezi presentation tool?
    a. You must connect to the Internet to show your presentations.
    b. Your presentations will be in a public space, so you must be careful about the information you put in them.
    c. All responses are correct.
    d. You must connect to the Internet to make changes to your presentations.
A

c

57
Q
  1. Chapter 21 lists a number of techniques for overcoming nervousness and releasing nervous energy before giving an oral presentation. One is to remind yourself that you are prepared. What are two other techniques mentioned in the chapter? (Select both answers.)
    a. Talk with someone for a few minutes.
    b. Focus your gaze on the far wall for the first few minutes of your presentation.
    c. Jog rapidly in place for a few minutes.
    d. Take several deep breaths, exhaling slowly.
    e. Drink two or three 8¬-ounce glasses of water.
A

a and d

58
Q
  1. Chapter 21 describes four types of oral presentations, including impromptu presentations. What are the other three? (Select the three that apply.)
    a. extemporaneous presentations
    b. memorized presentations
    c. prescriptive presentations
    d. scripted presentations
    e. contemporaneous presentations
A

a, b and d

59
Q
  1. What is an advance organizer?
    a. a stress¬-relief exercise that you perform in the last few minutes before you begin to speak, to shake off some of the nervousness that you will probably experience
    b. a note card listing some of the major points of your presentation, prepared in advance as a memory aid
    c. an assistant or colleague who helps prepare the room to ensure that your audiovisual aids are working, the lighting and room temperature are appropriate, and sufficient seating is available for the audience
    d. a statement that tells the listener what you are about to say
A

d

60
Q
  1. Chapter 21 discusses four aspects of the speaking situation that you should take into account when planning the graphics you’ll use in an oral presentation. One is the length of the presentation. What are the other three aspects? (Select the three that apply.)
    a. audience aptitude and experience
    b. formality of the presentation
    c. equipment
    d. size and layout of the room
    e. color schemes
A

a, c and d

61
Q
  1. According to Chapter 21, maintaining eye contact is one way to use your body effectively. What are other techniques are discussed in the chapter?
    a. Avoid blocking the audience’s view of the screen.
    b. All responses are correct.
    c. Use natural gestures.
    d. None of the responses are correct.
    e. Control the audience’s attention.
A

C

62
Q
  1. Which of these tips for presenting to an audience from a different culture who have a different native language is NOT recommended in the chapter?
    a. Hire translators and interpreters if necessary.
    b. Anticipate that the audience will adapt quickly to your presentation style.
    c. Use graphics effectively to reinforce your points.
    d. Be aware that gestures can have cultural meanings.
A

B

63
Q
  1. According to Chapter 21, one of the suggestions for introducing your presentation is to introduce yourself. What are two other suggestions from the chapter? (Select both answers.)
    a. Have the audience read your title slide aloud.
    b. Explain the purpose of the presentation.
    c. Tell the audience how many slides you will use.
    d. Provide an advance organizer.
A

B and D

64
Q
  1. According to Chapter 21, where on a presentation slide should you place the claim you are making?
    a. in a graphic in the middle of the slide
    b. in the body of the slide
    c. in the headline area at the top
    d. in the middle of the footer area
A

C

65
Q
  1. According to Chapter 21, how many times should you rehearse an extemporaneous presentation?
    a. three times
    b. twice
    c. none; let the moment make it truly extemporaneous
    d. once
A

A

66
Q
  1. If you are presenting to nonnative speakers of English, which of the following should you do?
    a. Use simple vocabulary and slow down the pace of your delivery.
    b. Offer to provide free translations of the slides to any interested audience members following the presentation.
    c. Survey your audience for the most frequently spoken languages and arrange for translations of your slides into those languages.
    d. Include, directly on your slides, brief translations of the most essential content in the most commonly spoken languages.
A

A

67
Q
  1. Which of the following forms of delivery is the best one to use if a presenter must clearly communicate precise safety data?
    a. impromptu
    b. extemporaneous
    c. scripted
    d. memorized
A

C

68
Q
  1. Analyzing the speaking situation as you prepare an oral presentation calls for which of the following steps?
    a. All responses are correct.
    b. analyzing how much your audience already knows about the subject
    c. analyzing the audience’s attitudes toward your subject
    d. determining your purpose in making the presentation
    e. determining how much information you can present in your allotted time
A

A

69
Q
  1. A manager has asked a colleague to deliver a 15¬-minute presentation explaining the latest test data at tomorrow’s department meeting. Ideally, the colleague should do all except which one of the following to prepare for this presentation?
    a. Prepare appropriate presentation graphics.
    b. Rehearse the presentation at least three times.
    c. Memorize the presentation.
    d. Visit the site of the presentation.
A

C

70
Q
  1. A presenter is preparing to deliver a presentation at an annual conference. Over 200 people are expected to attend this presentation. Which of the following is the least effective technique for making a lasting impression on the audience?
    a. Describe the topic in human terms.
    b. Use specific numbers, dollars, or percentages.
    c. Open with a joke.
    d. Focus on the audience’s interests.
A

C

71
Q
  1. Which of the following is an example of a non-fluency?
    a. You pronounce the word nuclear as “nuke¬you¬lar.”
    b. When you get nervous, you say, “And, um. . . .”
    c. The speech that took 10 minutes when you practiced it is over in 5 minutes.
    d. When you say “rural juror,” the audience hears “ruhr juhr.”
A

B

72
Q
  1. According to Chapter 21, which statement about oral presentations is correct?
    a. Some presentations call for both informing and persuading the audience.
    b. The audience for an oral presentation will be receptive to your message; otherwise, they will not attend.
    c. You can always find a way to fit all of your ideas into the allotted time.
    d. The audience and purpose are basically the same for any presentation you give.
A

A

73
Q
  1. Which statement accurately describes PowerPoint and Prezi, the presentation-¬slide programs mentioned in Chapter 21?
    a. Both PowerPoint and Prezi allow you to arrange your images in a web with seamless transitions.
    b. Both Prezi and PowerPoint require you to arrange graphics linearly.
    c. Prezi is organized as a network or web, while PowerPoint is linear.
    d. PowerPoint is organized as a network or web, while Prezi is linear.
A

C

74
Q
  1. According to Chapter 21, which factors should you take into account when using Prezi to prepare a presentation? (Select all that apply.)
    a. Once you decide on a sequence for a specific presentation, you will need to use that same sequence each time you deliver the presentation.
    b. You will be able to access the free version only when you have access to the Internet.
    c. You will need to pay a fee in order to present your Prezi presentation to the public.
    d. You can collaborate with others on your Prezi presentation in real time.
A

b and d

75
Q
  1. Which of the following statements signals a transition?
    a. In this presentation, I will discuss the causes of political gridlock as well as three potential solutions.
    b. Now that we have discussed the symptoms of the disease, I would like to discuss its probable causes.
    c. My name is Susan Tratz, and I represent the Bureau of Environmental Quality.
    d. None of the responses are correct.
A

b

76
Q
  1. One disadvantage of using handouts during a presentation is that your audience might read the handout instead of listening to you. T/F
A

T

77
Q
  1. If you are asked a question you do not understand during a question¬-and¬-answer session, you should first ask for clarification, then respond to the question, and then ask if you have answered the question adequately. T/F
A

T

78
Q
  1. According to Chapter 21, an effective 20¬-minute presentation could take 13 hours to prepare. T/F
A

T

79
Q
  1. To invite questions after your presentation, a simple “Any questions?” is appropriate. T/F
A

F

80
Q
  1. According to Chapter 21, it is better to plan ahead to say something funny or witty than to do so spontaneously. T/F
A

F

81
Q
  1. According to Chapter 21, memorable language brings to mind things that people can see, touch, or easily imagine. T/F
A

T

82
Q
  1. According to Chapter 21, you do not need to announce the end of your presentation. Listeners can tell when you are ending. T/F
A

F

83
Q
  1. Usually, your audience is more aware of your nervousness than you are. T/F
A

F

84
Q
  1. Because a presentation occurs only once, you must work harder to maintain and direct the audience’s attention to what you say. T/F
A

T

85
Q
  1. One technique a presenter can use to make his or her language more memorable is to involve the audience. T/F
A

T

86
Q
  1. Inexperienced speakers encounter problems with five aspects of vocalizing. One aspect is volume. Name two other aspects of vocalizing that can be a source of problems.
A

Speed, Pitch, Articulation, Nonfluencies