Flashcards in Final Deck (78)
an identifiable problem, situation, or opportunity that requires a person to choose from among several actions that may be evaluated as right or wrong, ethical or unethical.
an ethical framework which suggests that an entity, be it an organization or individual, has an obligation to act for the benefit of society at large. It's a duty every individual has to perform so as to maintain a balance between the economy and the ecosystems.
-Use of personal email and social networks
-Stealing office supplies
-Unauthorized use of equipment and software
Misuse of Resources (most common ethical issues seen in the workplace)
Abuse of authority
Discrediting others' ideas
Insults, yelling and shouting
Taking credit for others' work
Abusive behavior (ethical issues seen in the workplace)
-Advance personal interest over others' interests
-Benefit self at the expense of the company
-Bribes represent a conflict of interest because they benefit an individual at the expense of an org or society
Conflict of interest (ethical issues seen in the work place)
-How employees use resources
-No deceit, coercion or misrepresentations
-Disclosure of potential harm caused by products
Fairness and Honesty (ethical issues seen in the work place)
-Deceptive personal selling tactics
-Truthfulness in product safety and quality
(ex: food advertisements vs. what they look like in real life)
Communications (ethical issues seen in the work place)
Relationships with customers, suppliers and co-workers
Keeping company secrets
Avoiding undue pressure
Managers' responsibility to create ethical work environment and provide a positive example.
Business relationships (ethical issues seen in the workplace)
Individual Standards & Values+
Managers' & Co-workers' Influence+Opportunity
(Rules & Requirements)=
Ethical or Unethical Choices
The ethical equation
A written set of guidelines issued by an organization to its workers and management to help them conduct their actions in accordance with its primary values and ethical standards.
code of ethics
Some business ethics decisions are governed by laws. For example, the Dodd-Frank Act is supposed to lower risk in various parts of the U.S. financial system.
Laws and regulations
Occurs when an employee exposes an employer's wrongdoing to outsiders.
Many companies have internal reporting mechanisms in place.
Whistleblowers are often treated negatively and have a difficult time finding other work.
the extent to which businesses meet the legal ethical, economic, and voluntary responsibilities placed on them by their stakeholders
is the attempt to draw upon business techniques to find solutions to social problems
An inner drive that directs a person's behavior toward goals.
An employee's attitude about his or her job, employer and colleagues
engaging in behavior because it is personally rewarding
Intrinsic reward (internal)
engaging in behavior to earn a reward or avoid a punishment
extrinsic reward (external)
says money is the sole motivator of employees.
classical theory of motivation
Revealed that human factors influence workers' behavior.
Traditional view where managers assume that workers generally dislike work and must be forced to do their jobs.
Theory X (mcgregors theory)
Humanistic view where managers assume that workers like to work and under proper conditions will seek out responsibility.
Theory Y (McGregors Theory)
How much people are willing to contribute to an organization depends on their assessment of the fairness, or EQUITY, of the rewards they will receive in exchange.
Says that motivation depends not only on how much a person WANTS something but also on that person's perception of how likely he or she is to get it.
Changing behavior and encouraging appropriate actions by relating the consequences (rewards and punishment) to the behavior itself.
Allows employees to move from one job to another in an effort to relieve boredom of job specialization.
Adds more tasks to a job instead of treating each task as separate.
Incorporates motivation factors such as opportunity for achievement, recognition and advancement into a job. Provides more control and authority.
Non-traditional workweek schedule that may include compressed workweeks, flextime, job sharing, part-time work and telecommuting.