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Flashcards in Executing Test 3 Deck (129)
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1

Effective project managers have the following characteristic:

knowledge
performance
personal commitment
all of the above

all of the above

2

An example of an intangible asset is

a utility
a fixture
a tool
goodwill

goodwill

3

What type of manager would most likely use the "management by objective" technique with employees?

A manager that follows Maslow's acquired needs ladder.
A manager that employs Herzberg's motivational theory.
A Theory Y manager.
A Theory X manager.

A Theory Y manager.

4

_______ skills create empathetic relationships with project team members. Being more sensitive to others helps motivate and establish cohesiveness.

Leadership
Team building
Organizational
Conflict management

Team building

5

What are the warning signs a third-party mediator is needed?

When the parties become suspicious and refuse to cooperate with each other.
When insults and threats of physical violence occur.
When stereotypes are exposed.
When the current situation begins to resemble past project experiences.

When the parties become suspicious and refuse to cooperate with each other.

6

Ernie believes that every worker does not dislike work, and considers it as natural as eating, playing, and sleeping. Ernie believes achieving self-actualization and satisfaction of personal needs is enough motivational reward, and if there was extra incentive, his team would not hesitate to work overtime to meet the deadline. Ernie manages according to ______ philosophy.

Maslow's
Herzberg' motivation
Theory Y
the acquired needs

Theory Y

7

Recognition, responsibility, achievement, and job satisfaction are

motivators.
achievement objectives.
coercion techniques.
essential to effective management.

motivators.

8

A benefit to using coercive power is

It maintains the organizational structure and enforces its culture.
The ultimate success of the manager becomes the subordinate's success reward.
It can increase productivity when discipline is coupled with praise for good work.
It makes the organization stronger and more profitable.

It can increase productivity when discipline is coupled with praise for good work.

9

It is not advisable to wait until the numbers nosedive before changing management, methods, operation, or processes. What factor is NOT an effective indicator of a change or leadership problem?

Performance.
Degree of cooperation.
Commitment.
Dedication to accomplishing tasks.

Performance.

10

The project is running behind schedule. At a project progress meeting, Ernie informs his boss that the team has encountered unforeseen problems that have caused certain phases to be delayed or slow to complete, which might mean the scheduled deadline will not be met. The boss states that that the team just isn't motivated to do the work and Ernie needs to threaten the members with no additional pay for any time the project extends past its scheduled completion date, or coerce or more closely control the team to meet the deadline. What management approach does the boss employ?

Maslow's theory.
Theory X.
Theory Y.
Theory Z.

Theory X.

11

How is a request to potential sellers to submit a proposal or bid handled?

Formally.
By publishing the request in a newspaper.
By posting it on the internet.
any of the above.

any of the above.

12

What type of leader welcomes input and serious consultation, and is highly-supportive of employees?

Directing.
Supporting.
Delegating.
Coaching.

Coaching.

13

When issues arise during the course of managing the project team, the project manager may keep ______ to help the project team monitor issues until closure.

a resolution diary
an issue log
an action journal
a conflict report

an issue log

14

The difference between conflict resolution and conflict management is

Conflict management is general over the entire organization; conflict resolution is issue-specific.
Conflict management is long term; conflict resolution is short-term.
Conflict management and conflict resolution demand management intervention.
Conflict management assumes all conflict is bad; conflict resolution assumes all conflict has a solution.

Conflict management is long term; conflict resolution is short-term.

15

An important tool project managers use to effectively undertake and manage a variety of tasks and responsibilities is

Multi-tasking.
Mediating.
Coping.
Mainstreaming.

Multi-tasking.

16

When moral issues arise in interviewing, they are generally related to:

an inconvenient or hard to find interview location.
IQ tests given as part of the interview process.
specific background and credit check information discussed openly at the interview.
how the interview was conducted.

how the interview was conducted.

17

Effective managers may not be equally effective leaders. Under what conditions can leadership be "overplayed"?

When it is evaluated according to performance.
When the individual is assigned to lead a group or team.
When the role has not been fully defined.
When the role is not appropriately suited to the individual.

When it is evaluated according to performance.

18

What process oversees the staff management plan and tracks team and work performances?

Develop Project Team
Develop Human Resource Plan
Manage Team
all of the above

Manage Team

19

Tailoring considerations in resource management include

diversity
program management
synergy
ecological impact

diversity

20

Information documented in the issue log includes:

Changes to the project.
Added, substituted, or released team members during the project.
Recognitions and rewards.
Those responsible for resolving specific issues by a target date.

Those responsible for resolving specific issues by a target date.

21

Conflict is:

natural.
artificial.
a personal issue.
all of the above.

natural.

22

Techniques for resolving conflict include:

saving
combating
attacking
none of the above

none of the above

23

_______ can help reduce conflict

Team ground rules
Clearly defined roles and responsibilities
Communication planning
All of the above

All of the above

24

_______ is a general term used to describe a variety of ways people handle grievances.

Conflict development
Conflict resolution
Conflict strategy
Conflict management

Conflict management

25

Considerations for agile environments related to resource management include

legacy cultures.
non-collaborative approaches.
strict organizational structures.
self-organizing teams.

self-organizing teams.

26

Factors that influence conflict resolution methods include:

risks.
relative importance of conflict.
cost pressure.
none of the above.

relative importance of conflict.

27

The project management team monitors progress toward project deliverables through

project organization charts and schedules.
periodic team performance reviews.
observations and conversations with team members.
performance reports.

observations and conversations with team members.

28

Why is successfully managing conflict important?

Conflict wastes resources.
Constructive conflict enforces needed change.
Conflict resolution takes time away from the business focus.
Less conflict = greater productivity.

Less conflict = greater productivity.

29

What are some contributing sources of conflict?

Scarce resources.
Management policies.
Role definitions.
Unbalanced team assignments.

Scarce resources.

30

In the Norming phase:

lack of trust ensues
team members work together
the environment is destructive
none of the above

team members work together