Exam #3 (Note Material) Flashcards Preview

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Flashcards in Exam #3 (Note Material) Deck (24)
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1

How do you deal with a rumor?

Usually a rumor is always false.
To stop a rumor you release to true facts and let the facts kill the rumor.

2

What is a rumor?

Information that is without evidence to confirm.

3

What are the important aspect to communication?

Communication is ... "The Sharing Of Meaning"

The meaning behind symbols is learned through .. "Experiences"

4

What is the communication equation?

The meaning Received/ Gained by receiver
_______________________________
The meaning Intended by the Sender

5

Do words have meaning?

NO!!
We give them meaning.

6

What is the difference between communication and the communication process?

Communication- the sharing of meaning. You can not have communication without the communication process.

But going through the process does not always end with the "sharing of meaning"

7

What is the communication process?

1. You have an idea
2. you put an idea into a message form
3. send the message
4. the message is received
5. the receiver must be aware of the message

8

What are the Causes of Miss- Communication?

1. Inferences-

2. Bypassing

3. Allness

9

What is a strategy to avoid the miss communication of an inference?

A. Be aware of your inferences

B. Label your inferences

10

What is a strategy to avoid the miss communication of bypassing?

A. Be person-minded, NOT word-minded

B. Ask questions
C. Paraphrase

11

What is the strategy to avoid the miss communication of Allness?

Develop a genuine humility that you can't say or know everything about anything.

12

What is abstracting when it comes to Allness?

Forcing on some details while neglecting others

13

What is leadership?

Accomplishing goals with and through others.

14

How do you analyze the "maturity" level of followers?

1. Task-relevant education &/or experience of the follower

2. Ability to accept task-relevant responsibility

3. Willingness to accept task-relevant responsibility

4. Achievement motivation

15

How to tell the appropriate leadership style?

There is NO best way to lead.
It depends on the situation.

It involves both task and behavior relationships.

16

The 2 step strategy for developing people (workers)?

1. Reduce task (take a risk)
2. Increase relationship behavior

17

Why don't you do a big task behavior than a small one?

It's too much to handle. You would fail!

18

What is the "telling" quadrant?

A) Use words that will be as easily interpreted as intended
B) Provide feedback on preformance
C) Explain the reasons for the rules and policies
D) Watch your para-language

19

What is the "selling" quadrant?

(Two-way communication)

A) sell the workers on the importance of their work
B) DO NOT emphasize on status difference
C) Indicate that you want to know about problems that they experience on the job.

20

What is the "participating" quadrant?

(there is shared decision making)

A) communicate that you do not have all the answers
B) use proprietorial phrases, such as "could it be" or "possibly" or "perhaps"
C) Generalize orders

21

What is the "delegating" quadrant?

(the followers can run their own show)

A) be a good listener
B) encourage horizontal communication

22

What is an Inference?

when treated as a fact.. the comm. is lost

23

What is Bypassing?

when 2 people are not on the same wavelength

24

What is Allness?

the attitude of a person who does not realize he or she is abstracting