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Flashcards in Exam #1 (book materials) Deck (23)
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What are values?

Are the principles and ideas tat people or organizations strongly believe in and consider important.


Situational Knowledge

Info that you have or can collect about requirements for successful communication.


Each communication situation can be approached as what model in communication?

Goal Setting.

You will more likely succeed if you have a goals set for yourself when communicating


What are the four Strategic Communication factors that provide a basis for developing communication skills in the business environment?

1. Situational Knowledge
2. Goal Setting
3. Communication Competence
4. Anxiety Management


What are four ethical guidelines?

1. Maintain Candor: refers to truthfulness, honesty, & frankness in your comm. w/ other people.

2. Behave Constantly: You must always monitor your behavior to ensure that it matches what you say to others/

3. Keep Messages Accurate: When relaying messages from one source to another, communicate the original message as accurate as possible.

4. Keep Confidences: When being told something and it is being expected to you to pass the information,


What 6 steps are in the goal setting process?

1. Identify the problem
2. Map out a Strategy
3. Set a Performance Goal
4. Identify the Resource Necessary to Achieve the Goal
5. Recognize Contingencies That May Arise
6. Obtain Feedback


What are the three terms that equal Culture?

1. Attitudes- person's learns & likes
2. Beliefs- person's judgment about right & wrong
3. Values- person's deep cultural assumptions that reflect all areas of life.


A belief in the superiority of one's own culture, is called what?



A negative preconception about people, activities, places, ideas, and other parts of our lives, is called what?



How is prejudice considered a conflict?

GENDER- A women would not be considered as a very good professor because they are not "bossy" and "pushy" enough.

ETHNICITY- a teacher asking a child to bring her parents in for show in tell of their "Indian" clothes.


Why do we stereotype people?

Because people don't really care or want to get to know a stranger.


We represent ourselves and the means by which we interpret others. What is this a definition of?

Language Culture


The first step to analyzing your perspectives to succeed in a diverse workplace is?

To analyze your own perspectives.


The second step to analyzing your perspectives to succeed in a diverse workplace is?

To know that the perspectives of others may be different from your own.


The third step to analyzing your perspectives to succeed in a diverse workplace is?

To realize that conflict from diversity can be positive


Three steps of basic messaging are?

1. Task messages- accomplish certain goals

2. Maintenance messages- keep the organization in working order so that the tasks can be performed.

3. Human Relations messages- help employees fully realize their potential in the organization.


What are Proxemics?

The study of personal space


What are the four zones to Proxemics?

1. Intimate Zone (closest distance)
2. Personal Zone (personal or private)
3. Social Zone (business settings)
4. Public Zone (twelve feet and beyond)


What is one organizational norm that includes touching?

Japanese business people working in the U.S. appear to need more personal space than the people from the U.S. Casual touching is rarely seen among Japanese and other cultures.


What is Jargon?

Is the specialized language that professionals use to communicate efficiently with one another.


What are Euphemisms?

They are agreeable, neutral, or indirect phrases used to describe unpleasant events.


What is the difference between a request and a directive question?

A Request is- a critical activity on the job, particularly when you are a new employee.
EX: "Can you help me solve this problem?"
EX: "Can we meet sometime today?"

A Directive is given when particular when it complements a positive request-making style.
EX: "be sure you finish today"
EX: "See you at 10:30"
EX: "file this!"


What is communication?

-The sharing of meaning.