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Flashcards in EPS Deck (44)
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1

The first line supervisor is:

the crucial managerial point where policy is transmitted into action.

2

Conceptualize:

is to form new ideas or concepts.

3

The individual:

is the most important element of the network.

4

Positive thinking:

is a way of dealing with obstacles in a constructive manner.

5

Loyalty:

is the corner stone of character.

6

The amount of employees that will take up the majority of the supervisors time:

15%

7

The amount of a supervisors time spent resolving conflict:

73%

8

Effective communication means:

getting the meaning across.

9

LEP stands for:

Limited English Proficiency

10

Communication is:

an exchange of information involving two or more parties and all must participate.

11

Realistic communication process is:

Sender - Encoding - Channel - Decoding - Recipient (Noise)

12

Noise is:

anything that reduces the accuracy of communication.

13

The amount of communication time supervisors spend on communicating with officers they supervise:

55%

14

One-way communication is preferred when:

Compliance is imperative
Feedback is not wanted
Orderliness is significant
Speed is important

15

Advantages of two-way communication include:

Acknowledgement of the importance of communicating
Greater understanding
Improved accuracy
Recognition of subordinates need to know what is expected of them
Sharing of authority and responsibility

16

Most people listen at an efficiency level of approximately:

25%

17

Voluntary movement of a part of the body to explain, emphasize, or reinforce the verbal component of a message:

Gestures (Silent language)

18

This amount of households speak another languages at home:

20%

19

Amount of residents that have Limited English Proficiency:

8%

20

The three components of the communication process:

Language, Culture, and Ethnicity

21

Number of people with some degree of hearing impairment:

21 million

22

Uses movements of the body, hands and face to convey messages:

Manual communication

23

Facilitate communication between hearing and deaf persons:

Interpreters

24

It is essential to have an interpreters present when:

a hearing impaired person is informed of their rights, when he or she is being questioned, and when a statement is taken.

25

The goal of discipline is to:

produce desirable behavior.

26

Who will determine the success or failure of the police department in achieving its missions, goals and objectives:

First line supervisor

27

Who said "Leadership is the art of getting others to do something you want done because they want to do it":

Dwight Eisenhower

28

Involves a systematic approach designed to instruct or guide employees in such a way that they become loyal, dedicated, responsible and productive members of the organization:

Positive Discipline

29

The most positive form of discipline is:

Self discipline

30

Basic Supervisory roles include:

Planner, technical advisor, problem solver, teacher, motivator, counselor, role model, leader, coach, facilitator and disciplinarian.