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Flashcards in EPS Deck (44)
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1
Q

The first line supervisor is:

A

the crucial managerial point where policy is transmitted into action.

2
Q

Conceptualize:

A

is to form new ideas or concepts.

3
Q

The individual:

A

is the most important element of the network.

4
Q

Positive thinking:

A

is a way of dealing with obstacles in a constructive manner.

5
Q

Loyalty:

A

is the corner stone of character.

6
Q

The amount of employees that will take up the majority of the supervisors time:

A

15%

7
Q

The amount of a supervisors time spent resolving conflict:

A

73%

8
Q

Effective communication means:

A

getting the meaning across.

9
Q

LEP stands for:

A

Limited English Proficiency

10
Q

Communication is:

A

an exchange of information involving two or more parties and all must participate.

11
Q

Realistic communication process is:

A

Sender - Encoding - Channel - Decoding - Recipient (Noise)

12
Q

Noise is:

A

anything that reduces the accuracy of communication.

13
Q

The amount of communication time supervisors spend on communicating with officers they supervise:

A

55%

14
Q

One-way communication is preferred when:

A

Compliance is imperative
Feedback is not wanted
Orderliness is significant
Speed is important

15
Q

Advantages of two-way communication include:

A

Acknowledgement of the importance of communicating
Greater understanding
Improved accuracy
Recognition of subordinates need to know what is expected of them
Sharing of authority and responsibility

16
Q

Most people listen at an efficiency level of approximately:

A

25%

17
Q

Voluntary movement of a part of the body to explain, emphasize, or reinforce the verbal component of a message:

A

Gestures (Silent language)

18
Q

This amount of households speak another languages at home:

A

20%

19
Q

Amount of residents that have Limited English Proficiency:

A

8%

20
Q

The three components of the communication process:

A

Language, Culture, and Ethnicity

21
Q

Number of people with some degree of hearing impairment:

A

21 million

22
Q

Uses movements of the body, hands and face to convey messages:

A

Manual communication

23
Q

Facilitate communication between hearing and deaf persons:

A

Interpreters

24
Q

It is essential to have an interpreters present when:

A

a hearing impaired person is informed of their rights, when he or she is being questioned, and when a statement is taken.

25
Q

The goal of discipline is to:

A

produce desirable behavior.

26
Q

Who will determine the success or failure of the police department in achieving its missions, goals and objectives:

A

First line supervisor

27
Q

Who said “Leadership is the art of getting others to do something you want done because they want to do it”:

A

Dwight Eisenhower

28
Q

Involves a systematic approach designed to instruct or guide employees in such a way that they become loyal, dedicated, responsible and productive members of the organization:

A

Positive Discipline

29
Q

The most positive form of discipline is:

A

Self discipline

30
Q

Basic Supervisory roles include:

A

Planner, technical advisor, problem solver, teacher, motivator, counselor, role model, leader, coach, facilitator and disciplinarian.

31
Q

P.R.I.C.E. stands for:

A

Pinpoint, Record, Involve, Coach, Evaluate

32
Q

Discipline that is based on the use of punishment instead of rewards is:

A

Negative discipline.

33
Q

The imposition of disciplinary action within an organization has two distinct, yet interactive objectives:

A

To reform the individual offender

To deter others who may be influenced by what has happened

34
Q

Excessive punishment is:

A

Counter productive

35
Q

Don’t be a discipline ostrich:

A

Don’t overlook discipline problems

36
Q

Become a “Caesar’s Wife”:

A

Supervisor loyal to the organization.

37
Q

Discipline should be immediate, based on known rules, consistent and impersonal:

A

Hot Stove Rule

38
Q

5 stages subordinates have during disciplinary action:

A

Denial, anger, bargaining, depression and acceptance.

39
Q

Hot Stove Concept:

A

The Hot Stove replaces subjectivity with a philosophy of firm, fair and impartial discipline designed to correct and deter the errant, disruptive, or deviant behavior of subordinates.

40
Q

Normal sequence of punishment:

A
Informal discussion
Oral warning
Written reprimand
Final written warning
Transfer
Suspension
Demotion
Discharge
41
Q

Core skill of Hu-tack:

A

Human Skills

42
Q

Trustworthiness, honor, principled conduct, scruples, and reliability are which PITOS attributes:

A

Personal

43
Q

United States is __ non-white:

A

1/3 (one-third)

44
Q

Most important element to the accountability environment:

A

Leadership