Copy of ESP Chapter 13 - Questions - Sheet1 Flashcards Preview

12. Effective Supervisory Practices > Copy of ESP Chapter 13 - Questions - Sheet1 > Flashcards

Flashcards in Copy of ESP Chapter 13 - Questions - Sheet1 Deck (26)
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1
Q

ffective Supervisory Practices

what skill determines overall effectiveness of sup

A

handling complaints and grievances

2
Q

ffective Supervisory Practices

every gripe that’s ignored can become

A

grievance

3
Q

ffective Supervisory Practices

griping

A

kind of complaining to let of steam

4
Q

ffective Supervisory Practices

is change expected with gripes

A

no - make best of situation

5
Q

ffective Supervisory Practices

what does complaint require

A

sup to take some sort of action

6
Q

ffective Supervisory Practices

grievance

A

written expression of dissatisfaction w/ aspect of job outside of control

7
Q

ffective Supervisory Practices

when issues is formal grievance not allowed on

A

management issues

8
Q

ffective Supervisory Practices

grievance involves concern of

A

policy, procedure, regulations, treatment

9
Q

ffective Supervisory Practices

what are management rights

A

org structure, work done, tools used, selection of sup, selection standards

10
Q

ffective Supervisory Practices

grievance grows out of feeling of being treated

A

harshly or unfairly by org

11
Q

ffective Supervisory Practices

what is sup first job with gripe/complaint

A

decide if grievance being voiced

12
Q

ffective Supervisory Practices

causes of grievance

A

work assignment, conditions, coworkers, supervisor, personal

13
Q

ffective Supervisory Practices

sexual harassment

A

form of misconduct that undermines integrity of wrokplace

14
Q

ffective Supervisory Practices

ensure all members know - about sex harassment

A

policies, procedure for complaint, discipline

15
Q

ffective Supervisory Practices

flare-up

A

refuse to follow orders or tell you off - danger sign

16
Q

ffective Supervisory Practices

what to look for to indicate dissatisfaction

A

danger signals

17
Q

ffective Supervisory Practices

ingredients for preventative maintenance program

A

talk w/ employes, provide outlet for complaints, monitor work conditions, show appreciation

18
Q

ffective Supervisory Practices

supervisor is considered __ __ to let off steam

A

safety valve

19
Q

ffective Supervisory Practices

one of most important role of sup is developing __ of employee

A

capabilities

20
Q

ffective Supervisory Practices

what do most union grievance procedures require

A

grievance put in writing and reported to sup first

21
Q

ffective Supervisory Practices

when should grievance be settled

A

by sup if possible

22
Q

ffective Supervisory Practices

who’s responsible to try and resolve grievance

A

immediate supervisor

23
Q

ffective Supervisory Practices

is being responsible for investigation the same as being responsible to act on findings

A

no

24
Q

ffective Supervisory Practices

you should not make statements about __ of grievance

A

merit

25
Q

ffective Supervisory Practices

if you doubt your authority to act, ask who

A

HR or supervisor

26
Q

ffective Supervisory Practices

every settled grievance is __ precedence

A

legal