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Flashcards in Conflict Management Deck (7)
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1
Q

4 Conflict Types

A
  1. Interpersonal
  2. Intrapersonal
  3. Intergroup
  4. Intragroup
2
Q

Interpersonal vs. Intrapersonal

A

Conflict between 2 people vs. conflict of internal values

3
Q

Intergroup vs. Intragroup

A

Conflict Between 2 groups vs. Conflict within a group

4
Q

Progression of conflict

A
  1. Disagreement
  2. Confrontation
  3. Escalation
  4. Deescalation
  5. Resolution
5
Q

3 things for de-escalation

A
  1. Feelings
  2. Facts
  3. Solutions
6
Q

Conflict management styles

A
  1. Competing = H. Assertiveness L. Coop
  2. Collaborating = H Assertiveness H. Coop
  3. Avoiding = L. Assertiveness L. Coop
  4. Accommodating = L. Assertiveness H coop

Compromising inbetween

7
Q

Conflict Management Styles w/o def

A
  1. Competing
  2. Collaborating
  3. Avoiding
  4. Accommodating