Company Officer Chapter 7 Flashcards Preview

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Flashcards in Company Officer Chapter 7 Deck (89)
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A person who helps another develop a skill

Coach

1

An expression of discontent

Complaint

2

A disagreement quarrel or struggle between two individuals or groups?

Conflict

3

One of several leadership tools that focuses on improving member performance?

Counseling

4

Reduction of a member to a lower grade ?

Demotion

5

And administrative process where by a member is punished for not conforming to the organizational rules or regulations?

Disciplinary action

6

To give authority or power by another

Empowerment

7

A formal dispute between member and employer over some condition of work?

Grievance

8

Formal process for handling disputed issues between a member and employer where a union contract is in place the ________ ______ is part of the contract

Grievance procedure

9

The least severe form of discontent

Gripe

10

The first step in a formal disciplinary process

Oral reprimand

11

Disciplinary action in which the member is relieved from duty possibly with partial or complete loss of pay ?

Suspension

12

The final step in the disciplinary process or the incident command process?

Termination

13

A step in the disciplinary process that provides the member a fresh start in another venue?

Transfer

14

_____Documents unsatisfactory performance and specifies the corrective action expected usually follows an oral reprimand?

Written reprimand

15

The personal actions of managers and supervisors to get team members to carry out certain actions?

Leadership

16

When ______ you are helping a team member improve knowledge skills and abilities.

Coaching

17

________ is the second leadership tool available to members.
________ May focus on some specific aspect of the job but more likely the focus is on general attitude or behavior

Counseling

18

Performance evaluation system is a continuous process explain?

Continuous process- Goalsetting, observation, and performance evaluation.
Set goals, observe progress, provide feedback positive and constructive on performance when goals are satisfactory reached then set new more lawfully goals and continue process over and over.

19

Describe the disciplinary process in your department?

- verbal
- letter of guidance documented X 3
- letter of written warning/ warning report
- Time off / expulsion
- demotion
- fired or given the opportunity to resign

20

What are some general rules for effective punishment

If you do not take some form of action the problem will likely continue. If you do not take action you will lose credibility and part of your authority as a leader.
-Focus on behavior, not the individual.
-help the member maintain self esteem
-work to maintain a constructive leadership

21

How should you as company officers deal with conflict

Conflict can be healthy, it implies that people are working hard and trying to be successful in meeting their goals, both their personal goals and those of the organization. Conflict can be unhealthy – when it involves personality clashes, when this type of conflict occurs, it needs to be quickly resolved.

22

How should you respond to complaints and grievances?

You do not need to resolve every gripe or complaint personally but you should provide a healthy atmosphere where problems can be raised and resolved.
Gripes and complaint should be channeled into positive action.

23

How should you introduce change?

Regardless of its source, change has to be implemented at the station level. when introducing change keep your team members informed of what is going on, and let them be part of the process, rather than a victim of its passing.

24

How can you as a company officer, become an effective leader?

-take command
-lead by example
-listen aggressively
-communicate with purpose and meaning
-build up your people
-improve your peoples Quality of life

25

When people are promoted to supervisor they quickly find that the work is different and in someways more _____ than when they were one of the workers

difficult

26

Administrative duties, understanding organizations rules and regulations, supervising others are all demanding tasks

T

27

Communication skills are

vital

28

As a company officer you are expected to be able to communicate with the rest of the

organization and the public

29

Continue the development process: ______

read every article and take every class On leadership you can