Flashcards in Company Officer Chapter 7 Deck (89)
A person who helps another develop a skill
An expression of discontent
A disagreement quarrel or struggle between two individuals or groups?
One of several leadership tools that focuses on improving member performance?
Reduction of a member to a lower grade ?
And administrative process where by a member is punished for not conforming to the organizational rules or regulations?
To give authority or power by another
A formal dispute between member and employer over some condition of work?
Formal process for handling disputed issues between a member and employer where a union contract is in place the ________ ______ is part of the contract
The least severe form of discontent
The first step in a formal disciplinary process
Disciplinary action in which the member is relieved from duty possibly with partial or complete loss of pay ?
The final step in the disciplinary process or the incident command process?
A step in the disciplinary process that provides the member a fresh start in another venue?
_____Documents unsatisfactory performance and specifies the corrective action expected usually follows an oral reprimand?
The personal actions of managers and supervisors to get team members to carry out certain actions?
When ______ you are helping a team member improve knowledge skills and abilities.
________ is the second leadership tool available to members.
________ May focus on some specific aspect of the job but more likely the focus is on general attitude or behavior
Performance evaluation system is a continuous process explain?
Continuous process- Goalsetting, observation, and performance evaluation.
Set goals, observe progress, provide feedback positive and constructive on performance when goals are satisfactory reached then set new more lawfully goals and continue process over and over.
Describe the disciplinary process in your department?
- letter of guidance documented X 3
- letter of written warning/ warning report
- Time off / expulsion
- fired or given the opportunity to resign
What are some general rules for effective punishment
If you do not take some form of action the problem will likely continue. If you do not take action you will lose credibility and part of your authority as a leader.
-Focus on behavior, not the individual.
-help the member maintain self esteem
-work to maintain a constructive leadership
How should you as company officers deal with conflict
Conflict can be healthy, it implies that people are working hard and trying to be successful in meeting their goals, both their personal goals and those of the organization. Conflict can be unhealthy – when it involves personality clashes, when this type of conflict occurs, it needs to be quickly resolved.
How should you respond to complaints and grievances?
You do not need to resolve every gripe or complaint personally but you should provide a healthy atmosphere where problems can be raised and resolved.
Gripes and complaint should be channeled into positive action.
How should you introduce change?
Regardless of its source, change has to be implemented at the station level. when introducing change keep your team members informed of what is going on, and let them be part of the process, rather than a victim of its passing.
How can you as a company officer, become an effective leader?
-lead by example
-communicate with purpose and meaning
-build up your people
-improve your peoples Quality of life
When people are promoted to supervisor they quickly find that the work is different and in someways more _____ than when they were one of the workers
Administrative duties, understanding organizations rules and regulations, supervising others are all demanding tasks
Communication skills are
As a company officer you are expected to be able to communicate with the rest of the
organization and the public