Company Officer Ch 4 Flashcards Preview

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Flashcards in Company Officer Ch 4 Deck (32)
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1

The "Father of Professional Management"

Fayol

2

The five discrete components of management?

planning
organizing
commanding
coordinating
controlling

3

Time frame for short term planning?

< 1yr

4

Time frame for mid range planning?

1-5yrs

5

Time frame for long term planning?

5+ yrs

6

Breaking down large tasks into manageable activities?

organizing

7

Exercising your delegated authority to get things done.

Commanding

8

Putting various functions together into a smooth and well operating organization.

Coordinating

9

Monitoring our progress

Controlling

10

When the manager only gets involved when something unusual occurs.

Management by exception

11

Who invented Management by Objectives?

Peter Drucker

12

Who invented Theory X and Theory Y?

McGregor

13

People dislike work and only work for money is what theory?

Theory X

14

People want to feel important and want to be recognized is what Theory?

Theory Y

15

People want to contribute and be a part of the process, and people represent unlimited potential is what theory?

Theory Z

16

Who's ideas were used by the Japanese in their manufacturing processes?

Deming

17

Who is credited with the ideas behind TQM?

Deming

18

Who wrote the One Minute Manager?

Blanchard

19

Who publishes the Fire Suppression Rating Scale?

ISO

20

The Fire Suppression Rating Scale evaluates what three areas?

receiving and handling of alarms
FD resources
water supply

21

How often is the ISO Fire Suppression Rating Scale evaluated?

5 yrs

22

ISO rating 1-8 indicates what factors are present?

FD is present
engine within 5 miles
hydrant/supply within 1000 ft

23

What differentiates a class 9 vs a 1-8 rating?

Lack of water supply

24

What % of total Fire Suppression Rating Scale does the handling of fire alarms account for?

10%

25

What % of the total Fire Suppression Rating Scale do the FD resources account for?

50%

26

What % of the total Fire Suppression Rating Scale does the community water supply account for?

40%

27

NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by career dept's?

NFPA 1710

28

NFPA Standard for the Organization and Deployment of Fire Suppression Operations, EMS Ops, and Special Ops to the public by volunteer dept's?

NFPA 1720

29

A manager in one department being able to communicate with a manager in another department without going up and back down the chain of command is referred to as what?

Fayol's Bridge

30

_____ often begin where laws leave off.

Ethics