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Communications Compend Flashcards

1
Q

A speech that is delivered word for word from a prepared text.

  • Memorized speech
  • Manuscript speech
  • Impromptu
  • Extemporaneous speech
A

Manuscript Speech

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2
Q

The process of pronouncing all of the parts of a word.

  • Articulation
  • Connotation
  • Denotation
  • Citation
A

Articulation

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3
Q

The study of body movement, gestures, and posture.

  • Proxemics
  • Kinesics
  • Semantics
  • Syntactics
A

Kinesics

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4
Q

Which of the following terms is dealing with the speed at which you speak?

  • Volume
  • Rate
  • Pitch
  • Articulation
A

Rate

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5
Q

Which of the following terms is synonymous with loudness?

  • Pitch
  • Rate
  • Volume
  • Articulation
A

Volume

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6
Q

What is the term that is described as the believability of a speaker or other source of information?

A

Credibility

(The options given in the compend don’t make sense)

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7
Q

A speech that is planned in advance but is presented in direct, conservational manner.

  • Extemporaneous speech
  • Impromptu speech
  • Manuscript speech
  • Memorized speech
A

Extemporaneous Speech

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8
Q

Which of the following is a common cause of nervousness?

  • Too much practice
  • Poor preparation
  • Over familiarity with the speaking situation
  • Knowing your audience
A

Poor Preparation

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9
Q

All of the following would be considered proper with respect to use of a visual aid except:

  • The visual should be relevant to the speech.
  • The visual should be large enough for all to see.
  • Statistics demonstrated by the visual aid should not be rounded off.
  • Eye contact with the audience should be maintained.
A

Statistics demonstrated by the visual aid should not be rounded off.

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10
Q

Words that have more than one dictionary meaning.

  • Euphemisms
  • Equivocal terms
  • Relative terms
  • Articulations
A

Equivocal Terms

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11
Q

All of the following are important with regard to a speaker’s awareness of the audience when choosing the speech material except:

  • Knowing the demographic background of the audience.
  • Knowing if the audience has any prejudices.
  • Knowing if there are any common interests between the speaker and the audience.
  • Knowing the personal background of the introductory speaker.
A

Knowing the personal background of the introductory speaker.

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12
Q

All of the following are considered appropriate opening techniques for a speech except:

  • Making an apology
  • Asking a question
  • Quoting an important person
  • Telling a joke
A

Making an Apology

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13
Q

Which of the following is not a general purpose for making a speech?

  • To inform or explain
  • To persuade
  • To entertain
  • To distract
A

To Distract

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14
Q

The emotional tone of a relationship as it is expressed in the messages that the partners send and receive defines which of the following terms?

  • Environment
  • Climate
  • Proximity
  • Connotation
A

Climate

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15
Q

Excessive written or verbal communication would be considered:

  • Faulty assumption
  • Message overload
  • Attending
  • Emotive communication
A

Message Overload

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16
Q

The arrangement of words in a sentence.

  • Semantics
  • Syntax
  • Symbolism
  • Relative terms
A

Syntax

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17
Q

More pleasant sounding words used in the place of more direct, less pleasant terms.

  • Faulty assumptions
  • Relative terms
  • Euphemisms
  • Ambiguous responses
A

Euphemisms

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18
Q

A type of response in which no words are spoken.

  • Semantics
  • Evaluative
  • Syntactic
  • Non-Verbal
A

Non-Verbal

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19
Q

In decision making, what term is defined as: “when all group members are in agreement”?

  • Semantics
  • Syntax
  • Consensus
  • Connotation
A

Consensus

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20
Q

A human survival skill needed to maintain contact with the world.

  • Attending
  • Communication
  • Articulation
  • Proxemics
A

Communication

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21
Q

Which of the following terms best describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others?

  • Modeling
  • Self disclosure
  • Role taking
  • Self-fulfilling prophecy
A

Self Disclosure

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22
Q

Incorrect thoughts that lead us to believe that we have heard the message before.

  • Relative terms
  • Euphemisms
  • Faulty assumptions
  • Semantics
A

Faulty Assumptions

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23
Q

Which of the following best describes a disconfirming response with more than one meaning?

  • Euphemism
  • Ambiguous
  • Faulty assumptions
  • Semantics
A

Ambiguous

24
Q

Which type of listening involves listening to understand another person or idea?

  • Evaluative listening
  • Empathetic listening
  • Pseudolistening
  • Informational listening
A

Informational Listening

25
Q

What type of speech is learned and delivered by rote without a written text?

  • Manuscript speech
  • Impromptu speech
  • Extemporaneous speech
  • Memorized speech
A

Memorized Speech

26
Q

Which of the following terms deals with the arrangement of words in a sentence?

  • Attending
  • Relative terming
  • Syntax
  • Semantics
A

Syntax

27
Q

Which of the following defines the term feedback?

  • The discernible response of the receiver
  • Agreement between group members
  • Communicating with oneself
  • Taking a speaker’s remarks at face value
A

The discernible response of the receiver.

28
Q

John’s speech instructor told John that he would have to speak a little louder. John needs to work on which of the following areas of public speaking?

  • Pitch
  • Rate
  • Volume
  • Enunciation
A

Volume

29
Q

Bob debated with himself as to what the correct answer to the question was, but finally chose the correct one. This is an example of:

  • Interpersonal communication
  • Intrapersonal communication
  • Mass communication
  • Organizational communication
A

Intrapersonal Communication

30
Q

Listening in which the goal is to judge the quality or accuracy of a speaker’s remarks.

  • Evaluative listening
  • Empathetic listening
  • Informational listening
  • Pseudolistening
A

Evaluative Listening

31
Q

The objective, emotion-free meanings of a term.

  • Ambiguous reponses
  • Denotations
  • Euphemisms
  • Connotations
A

Denotations

32
Q

Which of the following is an example of a misinterpretation of a non-verbal symbol?

  • Personal space
  • Equivocal terms
  • Emotive terms
  • Euphemisms
A

Personal Space

33
Q

Which of the following is an example of a misinterpretation of a verbal symbol?

  • Relative terms
  • Voice
  • Touching
  • Objects
A

Relative Terms

34
Q

The highness or lowness of the voice.

  • Volume
  • Articulation
  • Rate
  • Pitch
A

Pitch

35
Q

The type of communication in which the two parties involved consider one another as individuals.

  • Intrapersonal communication
  • Interpersonal communication
  • Mass communication
  • Organizational communication
A

Interpersonal Communication

36
Q

Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem?

  • Empathetic listening
  • Informational listening
  • Evaluative listening
  • Attending listening
A

Empathetic Listening

37
Q

A worker is drilling a hole in the street just outside of the classroom making it nearly impossible for the students to hear the instructor. This is an example of:

  • Faulty assumption
  • Defensive listening
  • Noise
  • Feedback
A

Noise

38
Q

The ideal time limit for a speech is:

  • 10 minutes
  • 20 minutes
  • 30 minutes
  • 60 minutes
A

20 Minutes

39
Q

The Pope reads his speech word-for-word from a prepared text. This is an example of:

  • An impromptu speech
  • A manuscript speech
  • An extemporaneous speech
  • A memorized speech
A

Manuscript Speech

40
Q

Linda was attending an Optimist club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of:

  • An impromptu speech
  • An extemporaneous speech
  • A memorized speech
  • A manuscript speech
A

An Impromptu Speech

41
Q

What is the term that is defined as “dealing with the meaning of words”?

  • Syntax
  • Attending
  • Semantics
  • Relative terms
A

Semantics

42
Q

A disconfirming response with more than one meaning, leaving he other party unsure of the responder’s position.

  • Ambiguous response
  • Attending remark
  • Euphemism
  • Faulty assumption
A

Ambiguous Response

43
Q

A receiver focusing on the speaker’s voice, screen out all other stiumli is an example of:

  • Defensive listening
  • Insensitive listening
  • Empathetic listening
  • Attending
A

Attending

44
Q

The type of communication which refers to those aspects of communication behavior that occur within the individual.

  • Interpersonal communication
  • Intrapersonal communication
  • Ambiguous listening
  • Attending
A

Intrapersonal Communication

45
Q

Sarah is listening to Cathy and trying very hard to understand her ideas on the subject. This is an example of:

  • Empathetic listening
  • Defensive listening
  • Intrapersonal listening
  • Informational listening
A

Informational Listening

46
Q

To end a sentence in which the last word is abbreviated you should use a:

  • Hyphen
  • Period
  • Comma
  • Semi-colon
A

Period

47
Q

Any communication which goes beyond the doors of your business.

  • Personal letters
  • Inter-office letters
  • External communication
  • National communication
A

External Communication

48
Q

What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction?

  • Professional
  • Mass
  • Public
  • Interpersonal
A

Mass

49
Q

What is the act of attempting to influence the behavior and thinking of another person or group of people called?

  • Directing
  • Persuasion
  • Collection
  • Eluding
A

Persuasion

50
Q

Business communications that are sent to receivers within a company.

  • External communications
  • Frontal communications
  • Internal communications
  • Channel communications
A

Internal Communications

51
Q

Words that are pronounced like another word but have a different meaning and are usually spelled differently.

  • Antonyms
  • Hyphenations
  • Homonyms
  • Synonyms
A

Homonyms

52
Q

A complete sentence that describes the central idea of a speech and is usually found in the first paragraph.

  • Connotation
  • Euphemism
  • Relative term
  • Thesis statement
A

Thesis Statement

53
Q

Which of the following initiates the communication process?

  • Receiver
  • Channel
  • Barrier
  • Sender
A

Sender

54
Q

External communication is:

  • Business communications with customers.
  • Any communication that goes beyond the doors of your business.
  • Communication among employees
  • All communication
A

Any communication that goes beyond the doors of your business.

55
Q

The medium a sender selects to send the message.

  • Station
  • Frequency
  • Stream
  • Channel
A

Channel

56
Q

External communications incudes (more than one answer):

  1. Personal letters
  2. Congratulatory notes
  3. Memos
  4. Letters of reference
A

1, 2 and 4

(Personal letters, Congratulatory notes, and Letters of reference)

57
Q

An approach to conflict resolution in which neither party achieves its goals.

  • Win-forfeit
  • Win-win
  • Lose-lose
  • Lose-forfeit
A

Lose-Lose

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