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Flashcards in Communication Theory Deck (18)
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Name the three assumptions of communication theory

1. People cannot not communicate
2. What is said is not always what is heard
3. Humans communicate on multiple levels

1

What is congruence?

Matching experience awareness and communication

2

How can silence be used?

Silence by a worker indicates acceptance of client's feelings if silence is too long worker should explore reason why

3

Describe a complementary relationship

Unequal power

4

Describe a symmetrical relationship

Two have equal power

5

Who's responsibility is it to explore and acknowledge the clients feelings?

The clinician

6

What is a double bind?

Offering 2 contradictory messages w/of letting recipient notice the contradiction

7

Define paradox

Prescribing the symptom

8

T or F every communication has a context

True

9

Using should or ought, moralizing, giving untimely advice, lecturing, judging, using professional jargon, stacking questions, and excessive humor are considered what?

Barriers To communication

10

What ways can things be communicated?

Verbal, body language, written, spoken, non verbal

11

T or F social workers should avoid asking why questions

True

12

T or F the social worker should avoid using open ended questions

False

13

Furthering responses, rephrasing, paraphrasing, clarification, encouragement, summarization, exploring silence, partializing, reflecting on feelings, and non verbal communication are examples of what?

Active listening techniques

14

Describe open ended questions

Best type of question to elicit response because they require client to respond with their own thoughts

15

Describe closed ended questions

Allow client to respond with simple answer like yes or not

16

Describe leading questions

Have the response in the question and should be avoided

17

Describe Stacked questions

Include multiple parts or a series of questions