Flashcards in Communication Theory Deck (18)
Name the three assumptions of communication theory
1. People cannot not communicate
2. What is said is not always what is heard
3. Humans communicate on multiple levels
What is congruence?
Matching experience awareness and communication
How can silence be used?
Silence by a worker indicates acceptance of client's feelings if silence is too long worker should explore reason why
Describe a complementary relationship
Describe a symmetrical relationship
Two have equal power
Who's responsibility is it to explore and acknowledge the clients feelings?
What is a double bind?
Offering 2 contradictory messages w/of letting recipient notice the contradiction
Prescribing the symptom
T or F every communication has a context
Using should or ought, moralizing, giving untimely advice, lecturing, judging, using professional jargon, stacking questions, and excessive humor are considered what?
Barriers To communication
What ways can things be communicated?
Verbal, body language, written, spoken, non verbal
T or F social workers should avoid asking why questions
T or F the social worker should avoid using open ended questions
Furthering responses, rephrasing, paraphrasing, clarification, encouragement, summarization, exploring silence, partializing, reflecting on feelings, and non verbal communication are examples of what?
Active listening techniques
Describe open ended questions
Best type of question to elicit response because they require client to respond with their own thoughts
Describe closed ended questions
Allow client to respond with simple answer like yes or not
Describe leading questions
Have the response in the question and should be avoided