Communication strategies Flashcards

1
Q

Effective communication

A
  • Clarity
  • Trust and confidence
  • Interpersonal harmony
  • Positive client and customer relationships
  • Avoidance of errors
  • Efficient use of time
  • Establishing rapport with customers
  • Determining their needs
  • Effective follow up services
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2
Q

Dealing with client/customer complaints

A
  • Listening
  • Establishing relative facts
  • Responding promptly
  • Offering a negotiated solution
  • Creating a detailed written record
  • Investigating the cause so it doesn’t happen again
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