Communication and Professionalism Flashcards Preview

A+ 902 > Communication and Professionalism > Flashcards

Flashcards in Communication and Professionalism Deck (1)
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1
Q

What do you need for communication and professionalism

A
  • Communication skills
  • Avoid jargon
  • Avoid interrupting
  • Clarify customer statements
  • Setting expectations
  • Maintain positive attitude
  • Avoid being judgmental
  • Be on time and avoid distractions
  • Difficult situations - Don’t argue or be defensive
  • Don’t minimize problems
  • Maintain confidentiality

Decks in A+ 902 Class (60):