Communication Flashcards

1
Q

Communication

A

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior; exchange of information

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2
Q

Communication types

A
  • verbal
  • non-verbal
  • personal
  • through others
  • texting
  • telephone
  • social media
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3
Q

Body language

A
  • 55% of communication
  • eye contact, facial expressionism posture, gestures, dress
  • personal space
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4
Q

Tone of voice

A
  • 37% of communication

- pitch, volume, inflection, pace

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5
Q

Words

A

-only 8% of communication

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6
Q

Empathy

A
  • putting yourself in someone else’s shoes
  • understand where they are coming from
  • trustworthy, confidential, non-judgmental
  • NOT sympathy or apathy (not pitying them because it makes things worse)
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7
Q

Active listening

A
  • checking for clear understanding

- allowing others to “vent”

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8
Q

Therapeutic relationship

A
  • Unconditional acceptance
  • empathy
  • attending & listening
  • open-ended questioning
  • silence
  • body language
  • concreteness (pt appropriate terminology)
  • professionalism
  • warmth & being genuine
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9
Q

Emotional intelligence

A

Perception of and sensitivity to both one’s own and other’s feelings and emotional state

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10
Q

Emotional competency

A
  • self-awareness
  • self-regulation
  • motivation
  • empathy
  • social skills (advocate)
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11
Q

Therapeutic Use of Self

A
  • communicate in 1st person
  • clear & cons ice instructions
  • timely and specific feedback
  • remaining calm
  • role release with other disciplines
  • ongoing awareness of own behavior
  • genuine client interactions
  • establish rapport and motivate client
  • encourage and be empathetic
  • set limits to allow for positive performance
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