Flashcards in Coaching and mentoring Deck (7)
CIPD (2014) 3/4 of organisations offer c and m, mostly via LM
Devolution of responsibilities:
Lack of skills
Require regular performance management
Landsberg (2003) use SMART objectives to:
Coaching requires a two-way flow of feedback, interview skills, motivational techniques, instructional technique, process consulting. Use GROW:
Goals - what want?, Reality - how?, Options - evaluate and Will - action plan.
Garvey (2004) difference between coaching and mentoring
Coaching is short term and mainly has operational focus. Mentoring is often use to transition or get through difficult time and can be individual or organisational focus.
Reverse mentoring (HR Professional Association, 2011)
Addresses cross generational relationship issues to add value to an organisation
Starr (2003) coaching skills
Interview skills - open questions, reflecting, motivating
Sill and Critchley (2003)
It’s about the attitude of the mentor. Uses a Phenomenological qualitative counselling approach to interviews. Understand situation and mentees ‘lived experience’ from their point of view. More than empathy. Involves reflexivity and encourages new territories.