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Flashcards in Closing Test Deck (47)
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1

A final project's product or service transition planning is an imperative part of the project planning. When is the transition planning carried out?

During project initiation
During project execution
During project planning
During project closing

During project planning

2

The project you have recently completed used some toxic material for the production of some deliverables. Since the project has been completed, what should you do with the unused material?

Return the material to the vendor and file a claim.
Dispose of it according to best disposal practices for such material.
Give it to the customer for free.
Ask the project sponsor for their expert opinion.

Dispose of it according to best disposal practices for such material.

3

James works for Galaxy Inc. as a project manager. Galaxy Inc.'s corporate policy doesn't allow project information to be shared with anyone, including other company employees and teams, during a project's execution. James has recently closed one project and has just updated the corporate process assets with the lessons learned captured from his project. Robert, another project manager at Galaxy Inc., asks James to provide his lessons learned to him so that he may plan better for his project which is very similar to James' recently completed project. What should James do?

James must not provide the lessons learned as it is against the corporate policy.
James must secretly share the lessons learned as this is a good project management practice even if the corporate policy prohibits it.
James should provide the lessons learned to Robert as his project is not in execution.
James should provide the lessons learned since these are not considered project documents.

James should provide the lessons learned to Robert as his project is not in execution.

4

You are managing a software development project and are in the closing phase of the project. During project closure, how do you determine which project documents you need to submit to your customer?

As required by the project charter.
As required by the contract with the customer.
You need to submit all project documents.
You need to submit only project status reports.

As required by the contract with the customer.

5

You have recently closed a project. During the closing phase, you followed all the project closure requirements mentioned in your contract, obtained project acceptance, performed administrative closure, conducted a post-project review, submitted the final project to the stakeholders, documented the project's lessons learned and updated the organizational process assets. What have you missed?

Updating the project charter
Updating the project management plan
Measuring customer satisfaction
Settling claims with your customer

Measuring customer satisfaction

6

Diana is the project manager responsible for conducting a fashion show. Diana is a PMP and wishes to follow most of the PMBOK processes during her project. As a result, during the project closure she wishes to document and archive project lessons learned. Diana's organization has never captured and documented such information before and Diana wishes to capitalize on this opportunity to be remembered in her organization for a long time. However the project has not been immaculate; a number of deliverables were late and the cost budget was exceeded. However, from the management's point of view the project has been a big success. Now Diana is concerned that documenting lessons learned will have a negative impact on her. What should Diana do?

Diana should not document the project's lessons learned as this is not required by her organization.
Diana must document the true project lessons learned as well as future improvement considerations.
Diana must document the project lessons learned but only highlight the project's successes.
Diana must document the project lessons learned but do not accept any responsibility of any of the shortcoming.

Diana must document the true project lessons learned as well as future improvement considerations.

7

Mark hasn't been performing work to your satisfaction. The project you are managing is time-critical and Mark's careless mistakes are now causing headaches for you. During a team meeting you bash Mark for his careless mistakes and give him his first official warning. What have you done wrong?

You didn't do anything wrong; Mark deserved a punishment.
The feedback was not given in private.
You didn't give the warning in writing.
You should have approached the human resource manager first.

The feedback was not given in private.

8

After completing a project, Rachel is planning to conduct a post-project review. If Rachel wants to follow project management best practices, which of the following aspects need to be covered in her final project review report?

Failure and successes and lessons learned.
Failure and successes, lessons learned and the project management plan.
Failure and successes only.
Lessons learned only.

Failure and successes and lessons learned.

9

You have recently completed a website development project for a customer. All the formal project closure activities have been performed, final acceptance has been obtained and the final product has been delivered to the customer. A month after the delivery you find out that some of the images used in the website have actually been copied from another competitor's website. You call in your graphic designer and punish him for this act. However, the product has been accepted by the customer and the project has been closed. What should you do?

Do nothing as the project has been accepted and closed.
Ask the customer to award you another upgrade project so that you can replace the copied images unnoticed.
You must declare this to your customer and replace the images with the new approved ones.
Check your local laws to find if there is anything that prevents copying images.

You must declare this to your customer and replace the images with the new approved ones.

10

Bruce is managing a hotel renovation project and is currently in the closing phase of the project. During the post-project status review meeting, one of the fifty project stakeholders tells Bruce that the final deliverable of the project has not given him a WOW experience. On the other hand, all other stakeholders seem to be quite satisfied with the final deliverable. What should Bruce do?

Bruce needs to withdraw from the situation as 98% of the stakeholders are satisfied.
Bruce needs to confront the situation as none of the stakeholders can be ignored.
Bruce needs to smooth the situation by trying to convince the stakeholder.
Bruce needs to force the stakeholder to change his opinion.

Bruce needs to confront the situation as none of the stakeholders can be ignored.

11

Measuring customer satisfaction at the end of any project is the responsibility of the project manager. This information, once obtained, is included in the final project documentation and in the organizational process assets. Which of the following is the best way to capture this information?

Surveys
Interviews
Observation
Document review

Surveys

12

If the cost-to-benefit ratio of a project is on the negative side, should the project be terminated?

Yes, since the project is not financially viable.
No, since the project is already in execution.
Only if the cost-to-benefit ratio is worse than 2:1.
That depends upon the project charter.

That depends upon the project charter.

13

Lisa is expecting to complete her project in late October. Since new tax rates will be effective in the next financial year, it would be very beneficial for the company if Lisa could complete her project before October, that is, during the current fiscal year. However, Lisa strongly believes that the project cannot be completed earlier than October, and if she tries to complete the project before that, that will severely impact the quality of the final deliverable. What should Lisa do?

Complete the project ahead of schedule so that tax forms can be filed during the current financial year.
Complete the project according to the original schedule, but conduct the project review now with estimated project revenues. This would allow filing the tax forms for the complete project during the current financial year.
Complete the project according to the original schedule but file the tax forms during the current financial year with the current project revenues.
Complete the project according to the original schedule and file the tax forms by the end of the next financial year.

Complete the project according to the original schedule but file the tax forms during the current financial year with the current project revenues.

14

You have just obtained acceptance of all of your project deliverables by your customer. This is an example of?

Positive feedback
Workaround
Administrative closure
Organizational process assets

Positive feedback

15

Scott has just finished his project, which required automation of a customer care center. Due to the nature of the project, Scott has access to confidential customer information. What needs to be done with this confidential information at the end of the project?

Return all such information to the customer.
Update the confidential information to the organizational process assets.
Destroy all the confidential information.
Check what the contract says about confidential information.

Return all such information to the customer.

16

Jim is a PMP certified project manager with limited financial accounting knowledge. Jim's current project is contractually required to document all financial transactions according to modern accounting standards. Jim resolves this problem by hiring a small team of financial accountants to keep track of the project's transactions. Which of the following financial statements gives the history of the monies coming into the project?

Balance sheet
Trial balance
Cash flow statement
Cost performance baseline

Cash flow statement

17

Which of the following tasks is usually not carried out during the transition planning?

Conduct gap analysis to identify training requirements.
Update transition plan to organizational process assets.
Develop transition timeline.
Determine roles and responsibilities.

Update transition plan to organizational process assets.

18

John has just completed the execution of his project. John does not wish to conduct the post project review himself, as that might introduce bias in the final project report. Which of the following is the best option for John in this case?

Ask the project sponsor to conduct the review.
Ask the customer to conduct the review.
John must conduct the review himself as it is his responsibility.
Engage a person independent of the project itself to conduct the review.

Engage a person independent of the project itself to conduct the review.

19

You are closing a software development project and have completed all the necessary activities required for the closure. You have also closed all project procurements and have settled all the claims with the project vendors. Now you are about to transition the project deliverables (i.e. the installable software, source code and the software documentation) to your client. Where would you look for an approved plan that details the formal handoff procedure?

Scope management plan
Quality management plan
Schedule management plan
Project management plan

Project management plan

20

Cindy is about to close her interior design project for a mega shopping store. Cindy has just prepared a final project report including all project closure-related information, project variances and related issues. What must Cindy do next?

Do nothing as the project has been closed.
Provide the report to all stakeholders.
Archive the report as an organizational process asset.
Archive the report as an enterprise environmental factor.

Provide the report to all stakeholders.

21

Which of the following may trigger a corrective action?

Product acceptance
Project acceptance
Positive feedback
Negative feedback

Negative feedback

22

Which of the following financial accounting documents presents the financial status of a project at the end of an accounting period?

Feasibility study report
Business case
Balance sheet
General ledger

Balance sheet

23

A project's product or service transition is an important milestone in any project. However at times, the transition itself is considered a sub-project of the bigger project. Who is responsible for carrying out the transition planning?

Project manager
Customer
Project sponsor
End user

Project manager

24

Throughout a project, a project manager may need to give both reinforcing and corrective feedback to project team members. Regarding feedback, which of the following is not a good practice?

Feedback should be delivered in an understanding and supportive manner.
Feedback should only be positive.
Feedback should be timely.
Feedback should be non-judgmental.

Feedback should only be positive.

25

Tim is currently closing his project, which required the drilling of five oil rigs for a state-owned petroleum company. The project exit criteria, as well as other necessary details, are heavily documented in the project contract which was awarded to Tim's company from the client organization. Now, Tim wants to be sure that all of the necessary contractual requirements have been met. Which of these teams (all within Tim's organization) would be most suitable for this job?

Change control board
Legal department
Human resource department
Project team

Legal department

26

According to modern accounting practices, whenever a financial transaction takes place it triggers a change in at least two accounts; at least one account is debited while at least one account is credited. What is this type of financial accounting called?

Auditing
Cost accounting
Cash accounting
Commercial accounting

Commercial accounting

27

You are managing a telecom network deployment project for a major telecom operator in your country. Keeping the complexity of the project in mind, some part of the project work was outsourced to a specific vendor. The vendor was required to provide lab test reports along with the required deliverables. During the project closure, you are now handing off all of the project deliverables to your customer, including the deliverables from the vendor. You are also contractually required to conduct these tests and provide lab test reports to your customer along with the deliverables. Do you need to engage the lab to test these deliverables again? What should you do?

No, since your vendor has already provided that to you.
Yes, it's your contractual requirement.
No. Stamp your company name on the lab test reports submitted by vendors and submit them to the customer.
No. Ask the lab to re-print the test reports with your company name as the requester.

Yes, it's your contractual requirement.

28

You are working for Paramount Builders Inc. and are managing a water dam construction project. The dam is required to hold a big water reservoir and ten turbines to generate electrical power. During the construction of the dam, you have built a number of tools that helped you with the construction of the dam. Are you required to submit these tools to your customer as a project deliverable during project closure?

No, unless you are contractually required to do so.
Yes, you must; these were built for the project.
Yes, you must; this is an ethical requirement.
No, unless the customer demands them.

No, unless you are contractually required to do so.

29

Timely action on customer feedback is imperative to the success of any project. If negative feedback is obtained from a customer, what should the project manager do first?

Take corrective action.
Take preventive action.
Analyze the feedback.
Issue a change request.

Analyze the feedback.

30

The project you have recently completed contained a large number of deliverables that you have already handed off to your customer. You also have obtained acceptance certificates for each of these deliverables with the customer signatures. Now you want to archive them along with other project documents. If maintaining paper records these certificates is an issue for you, what should you do?

Ask the customer to provide a combined acceptance of all deliverables.
Scan the certificates and store them electronically.
You must archive the original certificates.
Dispose of the certificates.

You must archive the original certificates.