Chapter 9: Foundations of Group Behavior Flashcards Preview

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Flashcards in Chapter 9: Foundations of Group Behavior Deck (40)
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the extent to which members of a group are similar to, or different from, one another

diversity appears to increase group conflict at first. although differences can lead to conflict, they also provide an opportunity to solve problems in a unique way s



the perceived divisions that split groups into two or more subgroups based on individual differences such as sex, age, race, work experience, and education


strengths of group decision-making

groups generate more complete information and knowledge. By aggregating the resources of several individuals, groups bring more input as well as heterogeneity into the decision process. they offer increased diversity of views


weaknesses of group decision-making

group decisions are time-consuming because groups typically take more time to reach a solution. there are conformity pressures. the desire by group members to be accepted and considered an asset to the group can squash any overt disagreement


effectiveness and efficiency

groups are more creative and accurate and accepting

groups are less efficient



a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action

not all groups are affected by groupthink - mostly those with a very clear group identity



describes the way group members tend to exaggerate their initial positions when discussing a given set of alternatives to arrive at a solution.


interacting groups

typical groups in which members interact with each other face-to-face



an idea-generation process that specifically encourages any and all alternatives while witholding any criticism of those alternatives


nominal group technique

a group decision making method in which individual members meet face-to-face to pool their judgements in a systematic but independent fashion