Chapter 9: Building Information Systems Flashcards Preview

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Flashcards in Chapter 9: Building Information Systems Deck (9)
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1
Q

Automation

A

Creating computer systems to assist humans in their jobs (airline booking agent with computerized booking system, payroll computer systems, etc.)

Assisting employees with performing their tasks more efficiently and effectively

2
Q

Rationalization of Procedures

A

The streamlining of standard operating procedures, making them more efficient after automation

3
Q

Total Quality Management (TQM)

A

Makes achieving quality an end gosl in itself and the responsibility of all people and functions within an organization

4
Q

Six Sigma

A

Is a specific measure of quality, representing 3.4 defects per million opportunities

5
Q

Business Process Redesign

A

Reorganizes workflows, combining steps to cut wastes and eliminate repetitive, paper-intensive tasks. (Sometimes the new design eliminates jobs as well)

6
Q

Paradigm Shift

A

Involves rethinking the nature of the business and the nature of the organization

7
Q

Business Process Managements

A

Provides a variety of tools and methodologies to analyze existing processes, design new processes, and optimize those processes.

8
Q

Business Process Management Steps

A
  1. Identify Process for Change
  2. Analyze Existing Processes
  3. Design the New Process
  4. Implement the New Process
  5. Continuous Measurement
9
Q

Systems Development

A

The activities that go into producing an information system solution to an organizational problem or opportunity