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Flashcards in Chapter 9 Deck (8)
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1

Controlling

The process of measuring performance and taking action to ensure desired results

2

Feedforward Controls

Ensures that directions and resources are right before the work begins

3

Concurrent Controls

Focus on what happens during work process; monitor ongoing operations to make sure they are being done according to plan

4

Feedback Controls

Take place after work is completed; focus on quality of end results

5

Bureaucratic Controls

Influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision

6

Market Controls

Influence of market competition on the behavior of organizations and their members

7

Control Equation

Need for Action =
Desired Performance - Actual Performance

8

The 4 Steps in Control Process

1) Establish objectives and standards
2) Measure actual performance
3) Compare results with objectives and standards
4) Take corrective action