Chapter 8: Producing Quality Goods and Services Flashcards Preview

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Flashcards in Chapter 8: Producing Quality Goods and Services Deck (37)
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1

primary goals of production is customer satisfaction which is closely linked to

quality

2

the conversion of ideas and resources into goods and services

production

3

the production planning process includes

design planning, facilities planning and operational planning

4

considers the strategic goals and resources of an organization

design planning

5

identifies a site where the good/service can be produced

facilities planning

6

decides on the amount of goods/services that will be produced within a specific time period

operational planning

7

3 differences between production of manufactured goods and the production of services

1. types of resources used 2. timing of product consumption 3. measuring quality

8

a plan for converting an idea into an actual product

design planning

9

involves a set of activities intended to identify new ideas that have the potential to result in new goods/services

research and development (R&D)

10

a group of similar products that differ only relatively

product line

11

_____ play an important role in making product line decisions

marketing managers

12

gives customers more choice

long product line

13

marketing employees want a __________ that offers customers more options

long product line

14

the amount of product an organization can produce in a given period of time

capacity

15

a process used to adjust the amount of goods or services that are produced by a business

operational planning

16

designing a product line, estimating production capacity and evaluating production technology options are included in:

design planning considerations

17

3 general types of facility layout

process layout, product layout, fixed-position layout

18

used when different operations are required for creating small batches of different products or working on different parts of a product

process layout

19

separate stations for distinct tasks, for low-volume customized products and products move through in any sequence

process layout

20

used when all products undergo the same operations in the same sequence

product layout

21

product layout is also called the

assembly line

22

layout used for high-volume, standardized production runs

product layout

23

used when a very large product is produced

fixed-position layout

24

successful production depends on 3 aspects of operational planning and control

supply chain management, scheduling and quality control

25

one solution to material shortages is

to carry large amounts of inventory

26

a computerized system that integrates production planning, inventory control, quality statistics and data

enterprise resource planning (ERP)

27

a computerized system that integrates production planning and inventory control (first innovation to make supply chain management possible)

Materials requirement planning (MRP)

28

the process of specifying and controlling time required for each step in the process

schedule

29

technique for scheduling a complex project and maintaining control of the schedule

PERT (Program Evaluation and Review Technique)

30

graphic scheduling device that displays the task to be performed on the vertical axis and the time required for each task on the horizontal axis

Gantt Chart