Chapter 8: Management Activities of Planning, Organising and Controlling

Question 1

Define Planning

Answer 1

clearly setting goals for the organisation and how these goals are to be achieved

Question 2

what are the four steps in planning

Answer 2

1. analysing the situation
2. identifying a goal
3. drafting a plan
4. implementing and review

Question 3

what is a swot analysis

Answer 3

strenths weakenesses oppurtunites and threats

Question 4

what is a strategic plan

Answer 4

a stategic plan is a 5 year plan to achieve the company’s mission statement

Question 5

what is a tactical plan

Answer 5

a 2-3 year plan to help achieve the strategic plan

Question 6

what is an operational plan

Answer 6

weekly monthly plans to help achieve the tactical plan

Question 7

what is a contingency plan

Answer 7

a back up plan

Question 8

what is SMART

Answer 8

specific 
measurable 
agreed
realistic 
timed

Question 9

define organsing

Answer 9

bringing people and reosuces together effectively to implement plans

Question 10

what are the four types of organisational structures

Answer 10

functional organisational geographic

matrix

Question 11

two benefits of a functional structure

Answer 11

builds up staff skill

shows a clear line of promotion

Question 12

two disadvantages of a functional structure

Answer 12

employess lose sight of overall goal and communications can be slow

Question 13

two advanatages of organisational structure

Answer 13

improves communication

easier to make new products

Question 14

two disadvantages of organisational structure

Answer 14

wasteful duplication of resoruces and wasteful competition

Question 15

two advantages to geographic structure

Answer 15

staff can meet customer needs

can stir healthy competition

Question 16

one disadvantage of geographic structure

Answer 16

wasteful duplication of resoucres

Question 17

two advantages of matrix structure

Answer 17

effiecent and better relationship between employees

Question 18

two disadvanatges of matrix structure

Answer 18

two bosses and training costs

Question 19

explain span of control

Answer 19

is the number of people referring directly to the manager

Question 20

explain chain of command

Answer 20

how decisions flow from the top of an organisation through the layers to the bottom

Question 21

what are the 4 types of control within a business

Answer 21

stock
quality
credit
financial

Question 22

explain stock control

Answer 22

ensuring stocks are kept at optimum levels which keeps customers happy

Question 23

explain quality control

Answer 23

ensuring products meet legal and customer standards

Question 24

explain credit control

Answer 24

firms who sell goods on credit need to ensure they get paid fully and on time

Question 25

explain financial control

Answer 25

businesses must ensure that all aspects of their finances are monitored

Question 26

why is control important to management

Answer 26

control identifies deviations from plans
control reduces waste of resources
stock control ensure the right stock is available at the right time
credit helps minimise bad debts
quality control helps improve product quality
financial control monitor the financial health of the business