Chapter 8 Hiring in the Spirit of Service

Question 1

204. The goal of demonstrating civility during every phase of the hiring process and while new hires are being acculturated.

Answer 1

To create a civil work environment.

Question 2

204. A police agency must demonstrate civility during every phase of the hiring process and while new hires are being acculturated in order to….

Answer 2

hire in the spirit of service

Question 3

204. Creating a civil work environment further encourages…

Answer 3

excellent service to the community.

Question 4

204. Civility does not mean tolerance of…

Answer 4

unethical or criminal conduct demonstrated by police officers.

Question 5

205. A civil work environment is characterized by…

Answer 5

positive interactions, optimism the dismissal of cynicism and pessimistic beliefs.

Question 6

205. Has spawned a culture of incivility in many organizations.

Answer 6

The emergence of casual or undisciplined work environments.

Question 7

205. Defining characteristics of a culture of incivility.

Answer 7

discourtesy, constant unapologetic interruptions, vulgar language, gossip, rude and distracting emails.

Question 8

205. Civility matters because it powerfully shapes…

Answer 8

the culture of a police agency, its employees, and the community it serves.

Question 9

205. Civility determines how…

Answer 9

people interact, perform, solve problems, and interact within a common work environment.

Question 10

205. During a new officers training/probationary period, supervisors, instructors, counselors, and field training officers must teach…

Answer 10

civility by demonstrating civil behavior and mentoring those just starting their police careers.

Question 11

205. Showing respect for others,projecting can-do attitude, demonstrating concern and acceptance of others, acknowledging kindness, potential, and actively listening to others’ concerns, TRAINERS can…

Answer 11

model civil behavior.

Question 12

205. Finally, TRAINERS and MENTORS can model civil behavior by demonstrating….

Answer 12

anger management.

Question 13

205. A culture of civility during pre-employment screening, basic police academy, and probationary periods creates…

Answer 13

productive, service focused, and satisfied employees.

Question 14

205. Officers who are content with and positive about their careers and their agency, deliver…

Answer 14

excellent service, which in turn produces satisfied citizens.

Question 15

205. Who has more emotional energy available to tend to their personal lives as well as their careers?

Answer 15

Police officers in a civil work environment.

Question 16

205. In this environment, police officers have more emotional energy available to attend to their personal lives as well as their careers.

Answer 16

Civil work environment.

Question 17

205. What effect does an uncivil environment have on police officers?

Answer 17

saps their energy and morale.

Question 18

205. Positive byproducts of a civil work environment.

Answer 18

– High morale.
– Open communication.
– Productivity.

Question 19

206. Using verbal abuse on trainees or probationary officers, is a behavior that stems from an antiquated belief that the person in charge must…

Answer 19

demonstrate aggressive and dominating behavior.

Question 20

206. Individuals that view dominance as a sign of strength often view these as weaknesses.

Answer 20

– Empathy
– Respectfulness.
– Kindness.

Question 21

206. Although officers should learn to be assertive, the aggressive and dominating behavior associated with…

Answer 21

obedience-oriented, military-style police training can be dangerous.

Question 22

206. Produces arrogant officers who may disregard laws and policies designed to protect citizens as well as the officers themselves.

Answer 22

Militaristic training and attitudes.