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Flashcards in Chapter 8 Deck (170)
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1

When development rather than evaluation is the major purpose to be served by the appraisal, what type of evaluation has been introduced?

High visibility evaluation

Peer or self-evaluation

Supervisor evaluation

Group evaluation

Peer or self-evaluation

2

Who receives results of the investigation?

The offending officer

The complaining party

Internal affairs unit

All of the above

The complaining party

3

What is the value of baseline 2?

Converting problems into opportunities and obstacles
into solutions

Converting obstacles into opportunities and solutions
into problems

Converting obstacles into opportunities and problems into solutions

Converting problems into obstacles and solutions into opportunities

Converting obstacles into opportunities and problems into solutions

4

If police employees appeal the chief’s decision, the police agency should _____.

Not provide the resources or funds for appeal

Provide the resources or funds for appeal

Not allow the employee to appeal

Deny the appeal and administer the discipline

Not provide the resources or funds for appeal

5

Pertaining to sexual harassment, what did Equal Employment Opportunity Commission prohibit?

Verbal abuse and sexual advances from supervisors

Nude pinups in the workplace

Unwelcome sexual advances, sexual requests that are made a condition of employment, and conduct that creates a hostile work environment

All of the above

Unwelcome sexual advances, sexual requests that are made a condition of employment, and conduct that creates a hostile work environm

6

What did the Civil Rights Act of 1964 contain?

Prohibited sexual advances and requests

Ruled that nude pinups in the workplace created a hostile environment

Amendment banning job discrimination on the basis of sex

Prohibited verbal abuse and physical advances from supervisors

Amendment banning job discrimination on the basis of sex

7

When should you consult with your manager about other options?

If after two counseling sessions you are not making progress

If you need more than one counseling session

After every counseling session

Never

If after two counseling sessions you are not making progress

8

Who is empowered to get the best results for its community?

Strength-based leaders

Community-oriented policing

Workforce

Supervisors

Workforce

9

What must the focus of a police agency be on?

Its leaders

Trust

Moral duties

Performance

Performance

10

Who must accept primary responsibility for controlling the vast discretionary power of police officers?

Individuals

Supervisors

Top management

The organization

Supervisors

11

What are the three lines drawn for unsatisfactory and bad behavior to be defined and to set policies by the agency?

Warning, professional values, and violating the law

Malcontent, professional values, and criminal conduct

Problem employees, criminal conduct and violating the law

Warning, malcontent, and criminal conduct

Warning, professional values, and violating the law

12

Which type of person deserves to be micromanaged?

Poor performers

Malcontent employees

Employees with negative attitudes

All of the above

All of the above

13

What are the six steps of leading by objectives?

pages 109-110

Step 1: Identification of the issue
Step 2: Specific statement
Step 3: Optional strategies
Step 4: Selection of an option
Step 5: Implementation
Step 6: Feedback

ID the SOS @ the ME

14

What does the exclusionary rule pertain to?

Criminal actions against police employees

Civil actions against police employees

Criminal and civil actions against police employees

External remedies of correcting police employees behaviors

Criminal and civil actions against police employees

15

The spirit of performance must be viral in five baseline values. What are they?

Baseline 1: Nonnegotiable high standards
Baseline 2: Opportunities
Baseline 3: Character
Baseline 4: Emotional intelligence
Baseline 5: Teamwork

N. O. C. E. T.

16

What is the role of the supervisor during phase three?

Determine the discipline

Provide information to the board as to what the investigation revealed

Be the adviser to the police manager

The supervisor is not involved in phase three

Be the adviser to the police manager

17

How should every supervisor conduct internal investigations?

In a manner that best reveals the facts

Professionally

One on one

Face to face

In a manner that best reveals the facts

18

What increases the likelihood that the mission statement will be practiced and not just preached?

Connecting performance appraisal to a mission statement

Repeating the mission statement to the employees

Having face-to-face conversations

Leading by objective

Connecting performance appraisal to a mission statement

19

What is a general process and a specific method for a police agency to obtain feedback and provide guidelines for its personnel?


Performance evaluation

Feedback

Feedforward

All of the above

All of the above

20

Which error cluster artificially at the middle of the scale?

Halo errors

Strictness errors

Leniency errors

Central tendency errors

Central tendency errors

21

Administrative adjudication of internal discipline complaints involving violation of law should _______.

Depend on criminal prosecution

Curtail criminal prosecution

Not depend on criminal prosecution

Neither depend on nor curtail criminal prosecution

Neither depend on nor curtail criminal prosecution

22

Who is the most common type of all the problem employees and can be the most difficult to correct?

Problem employee 1

Problem employee 2

Problem employee 3

Those complained on by citizens

Problem employee 1

23

What is the conventional wisdom in formal organizations, yet it is both untrue and harmful?

The actual battle is within the individual and centers on his or her character

Those who believe in innate human goodness view the battle for a better employee as primarily a struggle between the individual and the
department

The belief that employees are basically good and therefore can be corrected

Problem employees represent a small percentage of the department

The belief that employees are basically good and therefore can be corrected

24

If all else fails, what should you do next?

Discipline or seek psychological assistance

Refer them to another supervisor

Ask you manager for further guidance

Continue with counseling

Discipline or seek psychological assistance

25

Depending on the unique characteristics of each agency, how many PDRSs may be required to ensure and maintain job-related personnel evaluations?

One to three
Three to five
Three to six
Six to eight

Three to six

26

What is an advantage to strength-based leaders for leading by objectives?

It encourages forecasting, planning, and dialogues between all administrative levels

They are without roadblocks

There is positive feedback

All of the above

It encourages forecasting, planning, and dialogues between all administrative levels

27

Who receives a warning?

Poor performers

Malcontent employees

Employees with negative attitudes

All of the above

All of the above

28

What does a supervisor need to lead and not just supervise?

Maximum influence

Good relationships among the team members

A healthy does of positive emotions

Courage of strategic thinking

A healthy does of positive emotions

29

If unchecked, what will the malcontented (problem employee 1) employee do?

Continue to spiral downward

Poison the team morale

Become untrustworthy

All of the above

Become untrustworthy

30

As a supervisor, which question should you ask about your performance as a rater?

“What will I do to motivate the employee to improve performance?”

“In what areas do you feel I didn’t perform well?”

“What prevented you from performing well in these areas?”

“What can be done to make you a better performer?”

“What will I do to motivate the employee to improve performance?”