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Flashcards in Chapter 8 Deck (23)
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1
Q

Conflict

A

negative interaction between two or more people

2
Q

Conflict Management

A

the way we engage in conflict and address disagreements with our relational partners

3
Q

Unproductive Conflict

A

conflict that is managed poorly and has negative impact on those involved

4
Q

Productive Conflict

A

conflict that can be managed effectively

5
Q

Provocation

A

intentional instigation of conflict

6
Q

Communication Boundary Management

A

avoiding conflict because someone is reluctant to discuss certain topics with particular people

7
Q

Communication Climate

A

the atmosphere surrounding relationships/communication

8
Q

Uncertain Climates

A

at least one person involved is unclear, vague, tentative, and awkward about the expectations or outcomes of the conflict

9
Q

Defensive Climates

A

people involved feel threatened (mistrust, suspicion, apprehension)

10
Q

Supportive Climates

A

ideal because those involved can honestly and nicely explore the issues involved in the conflict

11
Q

Flaming

A

posting online messages that are deliberately hostile or insulting toward a person

12
Q

Trolling

A

posting provocative or offensive messages to whole forums or discussion boards to elicit a reaction

13
Q

Cyberbullying

A

multiple abusive attacks on individual targets conducted through electronic channels

14
Q

Escapist Strategies

A

people try to prevent or avoid direct conflict

15
Q

Challenging Strategies

A

promote the objectives of the individual who uses these strategies, rather than the desires of the other person

16
Q

Cooperative Strategies

A

benefit the relationship, serve mutual rather than individual goals and strive to produce beneficial solutions for both parties

17
Q

Verbal Aggressiveness

A

attacks on individuals rather than the issues in the conflict

18
Q

Probing

A

asking questions that encourage specific and precise answers

19
Q

Devil’s Advocate

A

pointing out worst-case-scenarios

20
Q

Compromise

A

both sides give up a little to gain a little (win-win situation)

21
Q

Trading

A

one partner offers something of equal value in return for something s/he wants

22
Q

Random Selection

A

flip a coin, vote

23
Q

Separation

A

removing oneself from a situation or relationship