Chapter 7: True/False Flashcards Preview

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Flashcards in Chapter 7: True/False Deck (12)
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1

The three major types of goods and services are standard, option-oriented, and custom

True

2

Flow shop processes are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers

False

3

A cafeteria is an example of a flow shop process

True

4

As one moves down the diagonal of the product-process matrix, the emphasis on both product and process structure shifts from low volume and low flexibility to higher volumes and greater flexibility.

False

5

The product-process matrix is a model that describes the alignment of process choice with the characteristics of the manufactured good

True

6

Provider-routed services constrain customers to follow a very small number of possible and predefined pathways through the service system

True

7

An activity is a group of tasks, and a value chain is a network of processes

True

8

The symbol typically used in a process map to represent an activity is an oval

False

9

The symbol typically used in a process map to represent movement, transfer, or flow is a triangle

False

10

The goal of reengineering is to achieve quantum leaps in performance

True

11

Generally, resource utilization is a job shop is lower than that of continuous flow processes

True

12

Eliminating bottlenecks will reduce both flow time and work-in-process inventory

True