Chapter 7- Listening And Responding Flashcards Preview

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Flashcards in Chapter 7- Listening And Responding Deck (33)
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0
Q

Hearing

A

Scientific process. Process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain.

1
Q

Listening

A

Process of receiving and responding to others’ messages

2
Q

Mindful listening

A

Giving careful and thoughtful attention and responses to the messages we receive

3
Q

Mindless listening

A

React to others messages automatically and routinely, without much mental investment.

4
Q

Reasons for listening

A
  1. Understand
  2. Evaluate (critical listening)
  3. Build maintain relationships
  4. To help others
5
Q

Challenges of listening

A
  1. Information overload
  2. Personal concerns
  3. Rapid thought
  4. Noise
6
Q

Poor listening habits

A
  1. Pseudo listening
  2. Stage hogging
  3. Selective listening
  4. Filling in the Gap
  5. Insulated listening
  6. Defensive listening
  7. Ambushing listening
7
Q

Components of listening (mindful)

A
  1. Hearing
  2. Attend
  3. Understanding
  4. Remembering
  5. Responding
8
Q

Listening responses

A
  1. Silent listening
  2. Questioning (sincere or counterfeit)
  3. Emphasizing
  4. Support
  5. Analyze
  6. Advice
9
Q

Advising

A

When approaches with another persons problem the most common reaction is to advice.

10
Q

Ambushing

A

One who will listen carefully to you, but only to collect information they will use to attack what you have to say

11
Q

Analyzing

A

The listener offers an interpretation of a speakers message

12
Q

Attending

A

Attending is psychological and is what we choose to pay attention to and listen

13
Q

Closed questions

A

Questions that do not need much elaboration. Responses are usually yes or no

14
Q

Counterfeit questions

A

Questions which general purpose is to send a message, not receive one.

15
Q

Defensive listening

A

Taking innocent comments as personal attacks

16
Q

Empathizing

A

A response style listeners use to show they identify with the speaker

17
Q

Evaluating

A

To appraise or understand the senders thoughts or behaviors in some way

18
Q

Filling in gaps

A

People think that the parts of a story they remember are what make a whole story. Then they express to others the story the way they interpret it

19
Q

Insulated listening

A

Listeners avoid what they do not want to hear. If a topic they are not comfortable arises, they simply don’t acknowledge it

20
Q

Listening fidelity

A

The difference between what the speaker is trying to say and how the listener perceives the message

21
Q

Open questions

A

Questions that allow for responses to be broad and explained. The opposite of closed questions which responses are basic yes or no

22
Q

Paraphrasing

A

Feedback that restates in your own words the message you thought the speaker sent

23
Q

Pseudo listening

A

A person who pretends to be attentive. They may nod their head look you in the eye and it may seem as of they are attentive, but their mind is somewhere else

24
Q

Questioning

A

When the listener asks the speaker for additional info

25
Q

Remembering

A

The ability to recall information once we’ve understood it. (People usually only remember half or 50%)

26
Q

Responding

A

Giving observable feedback to the listener

27
Q

Selective listening

A

Responding only to the parts of a speakers remarks that interest them, rejecting everything else.

28
Q

Sincere questions

A

Aimed to understand others

29
Q

Silent listening

A

Staying attentive and non verbally responsive without offering any verbal feedback

30
Q

Stage hogging

A

People who are interested only in their ideas and don’t care about what anyone else has to say

31
Q

Supporting

A

Reveal the listeners solidarity with the speakers situation. Express of care concern and of affection and interest especially during times of stress of upset

32
Q

Understanding

A

really comprehending and able to attain and extract the message