Chapter 7 exam 3 Flashcards Preview

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Flashcards in Chapter 7 exam 3 Deck (36)
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1
Q

Objective of ________ is to create a process to produce offerings that meet customer requirements within cost and other managerial constraints.

A

Process strategy

2
Q

Process strategies focus on how to produce a product or provide a service that

A

Meets or exceeds customer requirements

3
Q

Process strategies has a long term effect on: acronym EPFCQ

A

Efficiency, product flexibility, costs and quality.

4
Q

Four basic process strategies:

  1. Process focus
  2. Repetitive focus
  3. _____ focus
  4. ____________
A

Product, mass customization

5
Q

Facilities are organized around specific activities or processes; General purpose equipment and skilled personnel; high degree of product flexibility; typically high costs and low equipment utilization; product flows may vary considerably making planning and scheduling a challenge.

A

Process focus

6
Q

Low volume, high variety, intermittent processes. Examples include hospitals

A

Process focus

7
Q

Facilities often organized as assembly lines; characterized by modules with parts and assemblies made previously; modules may be combined for many output options; less flexibility than process-focused facilities but more efficient.

A

Repetitive focus

8
Q

Used for virtually all automobile and household appliances, also can be used for fast food restaurants.

A

Repetitive focus.

9
Q

Parts or components of a product previously prepared, often in a continuous process.

A

Modules.

10
Q

Facilities are organized by product; high volume but low variety of products; long, continuous production runs enable efficient processes; typically high fixed costs but low variable cost; generally less skilled labor

A

Product focus

11
Q

The rapid, low cost production of goods and services to satisfy increasingly unique customer desires; combined the flexibility of a process focus with the efficiency of a product focus.

A

Mass customization

12
Q

High volume, high variety process.

A

Mass customization

13
Q
Characteristics of this process:
Imaginative product design
Flexible process design
Tightly controlled inventory management 
Tight schedules
Responsive partners in supply chain
A

Mass customization

14
Q

Focus brings efficiency; focus on depth of product line rather than breadth; focus can be customers, products, service and technology.

A

Focused processes

15
Q

Important factors to ______ ________; cost, cash flow, market stability, quality, capacity, flexibility.

A

Selection of equipment

16
Q

Ability to respond with little penalty in time, cost of customer value; may be a competitive advantage; may be difficult and expensive; without it, change may mean starting over.

A

Flexibility

17
Q

Shows the movement of materials; examples included from Harley Davidson

A

Flowchart

18
Q

Shows flows and time frame

A

Time function mapping

19
Q

Where value is added in the entire production pieces, including the supply chain; extends from the customers back to the suppliers.

A

Value-stream mapping

20
Q

Steps of value stream mapping:

  1. Begin with symbols for customer, supplier and production to ensure big picture
  2. Entire customer ____ requirements
  3. Calculate daily production requirements
  4. Enter the outbound shipping requirements and delivery frequency
  5. Determine inbound shipping method and delivery frequency.
A

Order

21
Q

Value stream mapping steps cont.

  1. Add the process steps
  2. Add ______ methods, add their frequency, show the direction with arrows
  3. Add inventory quantities between every step of the entire flow
  4. Determine total ____ ______ and delay
A

Communication, working time

22
Q

Focuses on the customer and provider interaction; defines three levels of interaction; each level has different management issues; identified potential failure points.

A

Service blueprinting

23
Q

focus on Human Resources; selection and training highly important; personalized services. This is part of the service process matrix

A

Mass service and professional service

24
Q

Automation of standardized services; restricted offerings; low labor intensity responds well to process technology and scheduling; tight control required to maintain standards; part of the service process matrix.

A

Service factory and service shop

25
Q

Increased precision, productivity and flexibility. Reduced environmental impact;

A

Machine technology

26
Q

Produces products by adding material, not removing it.

A

Additive manufacturing

27
Q

Improved data acquisition; reduced data entry errors; increases speed; increased scope of process automation

A

Automatic identification systems and RFID OR BAR CODES

28
Q

Real time monitoring and control of processes: sensors collect data, devices read data on periodic basis, measurements translated into digital signals then sent to a computer, computer programs analyze the data, resulting output may take numerous forms.

A

Process control

29
Q

____ systems:
Particular aid to inspection, consistently accurate, never bored, modest cost, superior to individuals performing the same tasks.

A

Vision

30
Q

Performs monotonous or dangerous tasks; perform tasks requiring significant strength or endurance; generally enhanced consistency and accuracy.

A

Robots

31
Q

Automated placement and withdrawal of parts and products; reduced errors and labor; particularly useful in inventory and test areas of manufacturing firms.

A

Automated storage and retrieval systems (ASRS)

32
Q

Electronically guided and controlled carts; used for movement of products and or individuals

A

Automated guided vehicle (AGV)

33
Q

___ ____ systems:
Computer controls both the workstation and the material handling equipment; enhance flexibility and reduced waste; can economically produce low volumes but high variety; reduced changeover time and increased utilization; stringent communication requirement between components.

A

Flexible manufacturing systems

34
Q

____ ____ manufacturing: extend flexible manufacturing; backward to engineering and inventory control; forward into warehousing and shipping; can also include financial and customer service areas; reducing the distinction between low volume/high variety, and high volume/low variety production.

A

Computer integrated manufacturing (CIM)

35
Q

The fundamental rethinking of business processes to bring about dramatic improvements in performance; relies on reevaluating the purpose of the process and questioning both the purpose and the underlying assumptions.

A

Process redesign

36
Q

Sustainability in production processes: 4 R’s

A

Resources, recycling, regulations and reputation