Chapter 7: Creating a Flexible Organization Flashcards Preview

Comm 101 > Chapter 7: Creating a Flexible Organization > Flashcards

Flashcards in Chapter 7: Creating a Flexible Organization Deck (31)
Loading flashcards...
1

the ability to complete a task using the minimum amount of resources

efficiency

2

the ability to make decisions and how those decisions will be carried out

control

3

speed that an organization can improve its products in response to customer feedback

responsiveness

4

degree where employees can make decisions on their own

empowerment

5

results in higher employee morale and more creative work environment but can also reduce management control

higher empowerment

6

involves structuring tasks and activities

job design

7

the separation of organizational activities into distinct tasks and assignment of these tasks to people

job specialization

8

systematic shifting from one job to another

job rotation

9

process of grouping jobs into manageable units

departmentalization

10

groups employees who perform same activities

functional departmentalization

11

groups employees who work with a particular good/service

product departmentalization

12

groups employees according to geographic area

location/geographic departmentalization

13

groups employees according to the needs of various customer population

customer departmentalization

14

where decisions are concentrated at the upper levels of management

centralized authority

15

where management attempts to spread authority widely across the staff

decentralized authority

16

when manager assigns some of their work to someone else

delegation

17

management attempts to spread authority widely across organization levels

decentralized organization

18

systematically works to concentrate authority at upper levels

centralized organization

19

the # of workers who report directly to one manager

span of management

20

manager supervises many subordinates and can lead to flatter organization

wide span of control

21

manager has only a few subordinates and can lead to taller organization

narrow span of control

22

# of layers, or levels, of management in a business

organizational height

23

visual representation of the structured relationship among tasks, responsibilities and people given authority to do those tasks

organization chart

24

an O.S where the chain of command goes directly from person to person

line of structure

25

where authorities (e.g., managers) establish goals and directives that are then fulfilled by staff

line-and-staff structure

26

an O.S where individuals work on teams so that conflicting objectives can be balanced and overall goals become the priority

matrix structure

27

team of individuals with varying specialties and skills that are brought together to achieve a common task

cross-functional team

28

represents the people in the company, how they're grouped, and to whom they report

organizational structure

29

the inner customs, traditions, and values of an organization

corporate culture

30

pattern of behavior and interaction that stems from personal rather than professional relationships

informal organization