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Flashcards in Chapter 7 Deck (84)
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1

What is alleged to be the cure-all for job dissatisfaction, low morale, employee inefficiency, poor performance, and risk avoidance?

Job satisfaction

Empowerment

Strength-based leaders

Positive team members

Empowerment

2

What means making decisions instead of merely completing tasks?

Finding your voice

Empowerment

Delegating

Supervising

Finding your voice

3

What is our police department and community’s greatest resource?

Empowerment

Communication

Delegating

Knowledge of its employees

Knowledge of its employees

4

What is one of the strongest drives of career well-being and performance?

Being empowered

Giving empowerment

Feeling empowered

All of the above

Feeling empowered

5

Researchers have repeatedly found that gains in productivity, happiness, and health depend on what?

How much we think we’re empowered

How much we’re actually empowered

How much knowledge we have

How much of the work is delegated

How much we think we’re empowered

6

What shapes how we choose to experience our world?

Being able to capitalize on our strength

Having integrity

Being empowered

Mindset

Mindset

7

If you see daily events as dictated by external circumstance and choices, then you have _____.

Empowerment

External locus

Internal locus

Internal control

External locus

8

If you believe your actions have a direct effect on their outcomes, then you have ____.

Empowerment

External locus

Internal locus

Integrity

Internal locus

9

Which of these is a relationship?

Empowerment

External locus

Internal locus

Supervising

Empowerment

10

What type of people miss out on the credit for their successes, which undermines their confidence and dedication?

Non-empowered

External

Internal

Weak

External

11

Which type of people has research shown to have greater career achievement, higher academic marks, more job satisfaction, better skills at communicating and listening, and more positive social relationships?

Empowered

External

Internal

Confident

Internal

12

What results from low job satisfaction or low morale?

Lack of empowerment

External locus

Internal locus

Not delegating

Lack of empowerment

13

What is a leadership strategy for creating a high-performance workplace?

Empowerment

Delegating

External controls

Inner controls

Empowerment

14

What will cause community-oriented policing to be a great success on paper and an embarrassing failure on paper?

Decentralization of authority

Lack of trust

Without empowerment

Without delegation

Without empowerment

15

Which organizations find that many poor and uncoordinated decisions result, and then abandon the empowerment fad and recentralize?

Those that are without empowerment

Those that do not delegate

Those that do not recognize the pitfalls of empowerment

Those that decentralize authority

Those that decentralize authority

16

What does empowerment mean?

Enabling decision making in others

Delegating decisions to others

Acknowledging authority

Having authority

Enabling decision making in others

17

What do you share with your staff when you empower them?

Making decisions

Victories and losses

Successes and failures

Rewards and consequences

Successes and failures

18

When is empowering your staff impractical?

When they lack integrity

When there's no trust

If a leader believes that staff members truly want to do a good job and enjoy their work

None of the above

None of the above

"If a leader does not believe that staff members truly want to do a good job and enjoy their work"

19

Which statement is true?

Empowerment is giving away the decision; it is not encouraging those who are affected by it to input their ideas and aspirations

Empowerment is not giving away the decision; it is encouraging those who are affected by it to input their ideas and aspirations

The accountability falls on the person making the decision

Empowerment does not necessitate a strong belief in the integrity and job strengths of an employee

Empowerment is not giving away the decision; it is encouraging those who are affected by it to input their ideas and aspirations

20

Some see empowerment as a vote on what we do, when it is actually a ______ on what we do.

Voice

Choice

Decision

Principle

Voice

21

How is a supervisor fair to everyone?

Denying power to those who are ready as well as those who are incapable

Empowering those who are ready as well as those who are incapable

Denying those who are incapable as well as those who are ready

Empowering those who are ready and denying those who are incapable

Empowering those who are ready and denying those who are incapable

22

What do participation, delegation, and capitalization depend on?

Empowerment

Trust

Relationships

Strength-based leader

Trust

23

What is a combination of integrity and competency?

Trust

Relationships

Empowerment

Leadership

Trust

24

What is first and foremost a relationship that depends on mutual trust?

Moral duty

Leadership

Team member

Empowerment

Empowerment

25

What would be a deposit in a trust bank account (TBA)?

A trustworthy action

An untrustworthy action

Being deceitful

Being unreliable

A trustworthy action

26

What is the most important deposit you can make, and it is the key to every other deposit?

Demonstrating loyalty

Being trustworthy

Understanding another person

Little thing mean a lot

Understanding another person

27

When do you know what constitutes a deposit to another person?

When you are trustworthy

When you understand the person

When you are reliable

When you are kind to the person

When you understand the person

28

What causes large trust bank account (TBA) withdrawals?

Little afronts

Unkindnesses

Forms of disrespect

All the above

All the above

"....big things are the little things...."

29

Expectations and goals must be first _______ and then a deposit is possible.

Expected

Clear

Implied

Understood

Understood

30

How do you confirm and elevate the trust of those present?

By being faithful to those who are absent

By being trustworthy

By being honest

By being loyal to those who are present

By being faithful to those who are absent