Chapter 7 Flashcards
Onboarding
Process of integrating and acculturating new employees into the organization and providing them with the tools, resources and knowledge to become successful and productive.
Startup costs
Additional costs associated with a new employee (less efficient than an experienced worker; requires additional supervisory time)
2 activities common to effective onboarding
Orientation
Socialization
Socialization
Process by which people adapt to an organization through learning and accepting the values, norms and beliefs held by others in the organization
Learning organization
An organization that has an enhanced capacity to learn, adapt and change
Knowledge management
The ability to use people’s knowledge (info stored in employees’ heads)
Human resource development
A function of HRM that integrates the use of training and employee and career development efforts to improve individual, group and organizational effectiveness
Training vs. Development
Training = preparing employees for current jobs Development = preparing employees for future jobs
Needs assessment
Diagnosis that presents problems and future challenges that can be met through training or development
5 learning principles
Participation Repetition Relevance Transference Feedback
Transference
Applicability of training to job situations; evaluated by how readily trainee can transfer the learning to their job
4 evaluation criteria for training/development programs
Reaction
Knowledge/skill
Behaviour
Organizational results
Strategic human resource development
Identification of needed skills and active management of employees’ learning in relation to corporate strategies
3 training and development strategies
Cognitive - altering thoughts, ideas
Behavioural - attempts to change behaviour
Environmental - strategies to change attitudes & values
4 types of evaluation criteria for training programs
Reaction
Knowledge/skill
Behaviour
Organizational results
